Division Support Manager - Allied Universal

Join Allied Universal® Facility Management and Janitorial Services! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a diverse and inclusive team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry! Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal® is hiring a Division Support Manager. The Division Support Manager provides hands-on leadership for an assigned account. This position is responsible for profitable growth and customer retention, through improved operational efficiencies and the creation of a dynamic and effective organizational leadership. The Division Support Manager supervises and leads group of hourly employees in meeting the expectations of the customer as well as meeting the organizations standards. The Division Support Manager is responsible for the delivery of high-quality cleaning services to the Company’s customers. The Division Manager must be knowledgeable in the use of heavy-duty janitorial machinery; stripping and waxing floors, moving, and arranging furniture as specifically required by contract, power washing the exterior; snow removal of public walkways as prescribed by contract. Various Administration functions are required including but not limited to recruitment, safety, employee and labor relations and administration. This position is a traveling position, often requiring extended time on site in various Mall locations. Extensive travel required.

Pay : $66,560 Annual 

RESPONSIBILITIES:

• Account Management: Provide superior customer service to Mall/Site Management; provide timely and courteous responses in order to meet customer needs; establish and maintain open lines of communication with the customer and Regional Manager
• Personnel Management: Hire, train and supervise janitorial staff; address complaints and resolve issues; enforce Company and Client policies and procedures
• Quality Control: Ensure all deliverables to customer are completed in a timely and professional manner; complete daily walk-around inspection and follow up with the customer to address any issues or concerns; develop and implement measures to resolve deficiencies; ensure worksite follows all State and Federal Guidelines as well as all Company Policies and Procedures
• Training: Conduct Safety Training
• Payroll: Process Payroll to meet pay deadlines; ensure all payroll processes are compliant with company policy as well as FLSA Guidelines, including but not limited to overtime regulations; ensure accurate and timely reporting and processing of timesheets and work with Corporate Payroll to resolve any inaccuracies or disputes; distribute paychecks on a biweekly basis
• Inventory Control: Responsible for inventory control, including but not limited to counting, tracking, and ordering supplies
• Documentation and Record-Keeping: Update and maintain Material Safety Data Sheet (MSDS) Program (including location specific information), employee work schedules, employee files to include attendance, performance, training, and miscellaneous documentation
• Equipment Maintenance: Ensure all equipment is maintained in optimal working condition; schedule repairs and/or preventative maintenance

QUALIFICATIONS:

• High School diploma or equivalent required
• Minimum of two (2) years of janitorial management experience
• Excellent written and oral interpersonal communication skills; able to effectively influence others through positive, proactive communication skills
• High personal standards of integrity; able to handle highly sensitive matters
• Ability to speak, read, and write the English language fluently
• Strong customer service skills
• Basic math proficiency: ability to read, interpret, and manage budget
• Proficiency in computer use (Microsoft Office to include Word, Excel, e-mail, internet, etc.); able to manage the hiring process using computer technology
• Demonstrate good managerial judgment by conducting all aspects of supervision in a fair, firm, consistent and objective manner
• Knowledge of and ability to use and instruct employees on cleaning solutions and functions
• Knowledge and physical demands for any general cleaning functions, as needed to ensure all cleaning and service functions are completed to customer satisfaction
• Thorough knowledge of MSDS requirements
• Effective organization and planning skills
• Leadership skills – positively impact customer and employee relations
• Sound problem-solving and decision-making capabilities
• Results-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identification

PREFERRED QUALIFICATIONS:

• Ability to speak, read, and write Spanish and/or Polish languages

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.