Divisional Director of Operations - Branch Support at Bickford Senior Living

Join our DYNAMIC team at Bickford Senior Living as a Divisional Director of Operations! The DDO is the operations leader who drives the culture and performance of division of Branches within Bickford’s portfolio. This position works closely with Directors of their Branches to ensure excellent resident care, engagement, optimal sales results, and financial performance.

This position offers a full suite of benefits options that vary based on employment status. Some of the benefits include, but are not limited to:

• Competitive wages!
• Bonus Opportunities!
• Tuition Reimbursement!
• Medical, Dental, Vision, 401k & ROTHk (with employer Match)!
• Benefits start the 1^st of the month following 30 days of employment!
• Prescription savings plans!
• 529 Savings Plan for educational expenses!
• A great working environment where purpose is found!
• Pay available daily

"There is no higher calling, no greater purpose than a caregiver. Somehow, we’ve come to believe that caregiving is just for some of us and not all. Yet, at our core, we are all made to love, connect, to extend ourselves in service to others. The question is… do we have the will to love, do what it takes, and risk ourselves in caring, even when the burden is great? In times of happiness and sadness, we are that caregiver” - www.bickfordseniorliving.com/caregivers-manifesto

RESPONSIBILITIES & QUALIFICATIONS

Responsibilities:

• Responsible for all supervision and performance of Branch leaders within the assigned Division. Interacting with staff and residents, potential residents, or their family members or representatives, as necessary; builds and maintains strong working relationships with the management team.
• Acts as a hands-on leader who supervises, directs, and motivates Branch staff; provides assistance as needed to ensure the branch operates optimally.
• Attracts, retains, and develops top talent within the Branch. Ensuring that the branch is scheduled and staffed appropriately meeting all local/state regulatory requirements.
• Responsible for recruiting and hiring high-quality and engaged staff and ensuring they are appropriately trained and developed to meet the needs of residents.
• Responsible for maintaining positive resident relations and being accessible and approachable to residents and their families.
• Drives sales in collaboration with the Branch Sales Leader to ensure the Branch meets necessary occupancy and net operating income (NOI) targets. 
• Ensures buildings, grounds, and property are in good order in partnership with support and the corporate office.
• Enforces current Company policies and procedures, ensuring that the Branch is also in congruence with local, state, and federal guidelines.

Qualifications:

• Proven reputation for management and leadership excellence with multi-site management and healthcare experience.
• Successful demonstration of strong marketing and sales skills with a deep understanding of the local market.
• Proven ability to build relationships within the community
• Senior Living experience along with knowledge of state-specific assisted living regulations.
• Strong understanding of budgets, general business, and financial skills
• Basic knowledge of computers, including Microsoft Word and Excel.
• Strong interpersonal and communication skills, including a proficient clear, concise, and compelling oral and written communication.
• A valid driver’s license and a driving record consistent with Bickford’s insurance carrier guidelines.

ABOUT BICKFORD SENIOR LIVING:

Bickford Senior Living is a community of caregivers who are dedicated to doing whatever it takes to enrich our resident’s happiness. Founded in 1991 in Olathe, Kansas, by the Eby Family. Mary Bickford, the matriarch of the family, was the first resident of a Bickford Branch and our namesake. That location became the start of a tradition of caring that has extended to over 50 locations in 7 states. Although Bickford Senior Living has grown in size… we pride ourselves in the family environment that is the foundation on which Bickford has served thousands of residents and employees throughout the years.

www.bickfordseniorliving.com/our-story

At Bickford, you will…

Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

Ignite Your Potential
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.