DME Coordinator - Lakeshore Bone & Joint Institute

As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. 

The DME Coordinator plays a crucial role in our Clinical Offices and Urgent Care centers, ensuring that patients receive outstanding care and education in the fitting and use of their ordered durable medical equipment. This position involves constant interaction with patients and clinical staff.

Essential Functions:

·        Responsible for performing daily measurements and DME fittings following order placement by the clinic

·        Collaborate with clinical providers and staff to educate patients on the proper use and fit of dispensed DME

·        Will be aware of the and responsible for dispensing and documenting DME in a manner that is compliant with all Medicare regulations

·        Liaison between patient, physician, or other clinical staff

·        Manage DME inventory at assigned clinical locations and perform daily duties within the DME program

·        Educate patients on the financial responsibility associated with their dispensed DME and collaborate with patient financial counselors to facilitate  payment arrangements when necessary

·        Work closely with the prior authorization specialists and billing department to ensure accurate and timely billing and preauthorization requests

·        Communicate effectively with other DME Coordinators and Inventory Specialists to ensure excellent patient care and inventory management

·        Assist in training clinical staff and new hires in the proper use and fitting of DME including DME inventory management system

·        Take ownership of assigned locations and support the overall mission of the organization

·        Assist with communication with providers regarding changes to DME policies and procedures

·        Completes special projects and other duties as assigned

Abilities:

·        Knowledge of a large range of orthopedic ailments

·        Assessment and evaluation skills

·        HIPAA compliance

Required Skills:

·        Excellent customer service/patient care skill

·        Exceptional organization and communication skill

·        Ability to analyze situations and develop solutions, strong emotional intelligence when working with patients and the public

·        Knowledge of basic anatomy and medical terminology

·        Ability to multitask in a fast-paced environment

·        Ability to contribute and work well with a team

·        Ability to take on, organize and complete assigned department projects when requested by supervisor

·        Ethical reasoning and decision-making

·        Strong attention to detail

·        Time management, prioritization, and sense of urgency

·        Excellent verbal and written communication skills

Role Qualifications:

·        Must be at least 18 years of age

·        Must have reliable transportation

·        Proficiency in Microsoft Word, Excel, and Outlook

·        Digital literacy

Preferred Experience:

• General DME/Orthopedic experience

• Minimum of 1 year experience in athletic clinic, physical therapy or DME Coordination; Orthopedic clinic experience preferred

Minimum Education Requirements:

• High School Diploma or the equivalent

Preferred Education Requirements:

• BA, BS, or Associate degree preferred
• Certification as an Athletic Trainer, Orthotic Fitter, or Orthopedic Tech preferred but not required