DMV Supervisor - Model1 Commercial Vehicles, Inc.

Come grow with us by joining our team as a DMV Supervisor!  In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will be responsible for overseeing the daily operations of the DMV/Title Office at the Corporate Office. This role serves as the key liaison between DMV Office Clerks and the Corporate DMV Manager, ensuring that all vehicle registration, titling, and licensing processes comply with state regulations. The DMV Supervisor will provide leadership, training, and support to DMV Office Clerks, ensuring efficiency and accuracy in all documentation and processes. The position is more senior than the DMV Lead Clerk and carries additional responsibilities in decision-making and problem-solving within the department.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Below is an overview of the duties and responsibilities you would take on in this role:

• Supervision & Leadership:
  Oversee the daily activities of the DMV Office Clerks, ensuring that all tasks are completed accurately and in a timely manner. Provide guidance, training, and mentoring to clerks to ensure high performance and adherence to dealership and state standards.
• Compliance & Regulation:
  Ensure all vehicle registrations, titles, and licensing processes are completed in compliance with local, state, and federal regulations. Stay up to date on regulatory changes and implement process updates as needed.
• Process Improvement:
  Continuously evaluate existing DMV processes and workflows to identify areas for improvement. Work with the Corporate DMV Manager to implement changes that enhance efficiency and reduce errors.
• Issue Resolution:
  Act as the primary contact for resolving escalated DMV-related issues, whether internal or customer-related. Ensure all disputes and discrepancies are addressed in a professional and timely manner.
• Reporting & Documentation:
  Maintain accurate records of all DMV transactions and ensure timely submission of required documents to state agencies. Provide regular reports to the Corporate DMV Manager on department performance and compliance status.
• Collaboration:
  Collaborate with other dealership departments, including Sales and Finance, to ensure seamless processes for vehicle sales, trade-ins, and financing. Address any DMV-related issues that arise during vehicle sales transactions.
• Training & Development:
  Train DMV Office Clerks on new procedures, software, or regulatory changes. Provide ongoing development to ensure staff remain proficient and informed.

Minimum Job Requirements:

• Experience:
  • Minimum of 3-5 years of experience in DMV processing or title work within the automotive industry, with at least 1-2 years in a supervisory or senior role.
• Education:
  • High school diploma or equivalent; additional training in DMV processes or related certification is preferred.
• Skills & Abilities:
  • Strong understanding of DMV rules, regulations, and processes.
  • Leadership and team management skills.
  • High attention to detail and accuracy in documentation.
  • Ability to resolve issues professionally and efficiently.
  • Excellent communication and interpersonal skills.
  • Proficiency in DMV-related software and Microsoft Office Suite.

• Certifications:
  • Any relevant certifications related to DMV compliance or automotive industry regulations are a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to occasionally lift up to 15 pounds

Work Environment:

• Fast-paced dealership office environment. The role requires flexibility in handling multiple priorities and ensuring accuracy under pressure.

Company retains the sole discretion to change the duties of the position at any time.