Dock Supervisor - KENT ISLAND RESORT

The culture at Kent Island Resort is built on our shared core VIVÂMEE Values “ JOY, HUMILITY, & MINISTRY. JOY means that we are a true team that enjoys serving others and winning together. We have a healthy sense of pride in a job well done. HUMILITY means that we recognize the infinite dignity of each other (both team members & guests) and that we seek to be helpful to everyone no matter what is asked. Additionally, we are not afraid to ask for help or admit when we make a mistake. MINISTRY means that we know that our spirit of hospitality can be a true gift for our guests. We realize the purpose of our daily tasks and duties must be to deliver kindness and love, and that this power of intentionality has the capacity to revive the souls of our guests and our team. We hire, fire, reward, and praise our team members based on these characteristics, so it is essential that you share these core values in order to be a part of our wonderful team.

Come join a fun team with an amazing culture while working) in a beautiful environment! Kent Island Resort is a recognized Maryland Historical site and the third oldest English settlement in the United States. The property currently consists of our hotel, a restaurant, kayaking, and several large wedding venues. Today, the Kent Island Resort has recently been acquired by VIVÂMEE Hospitality, with plans to offer a complete revitalization to this beautiful 220-acre property.

Perks for being a team member:

• Benefits (Medical, Dental, Vision) for Full-time team members
• 401k for Full-time team members
• Discounted merchandise and dining
• Discounts on hotel stays at all VIVÂMEE Hospitality resorts
• Exciting work culture

Dockmaster

Job Summary: We are seeking an experienced and highly organized Dock Supervisor to oversee the day-to-day operations of our marine facility. The Dock Supervisor will be responsible for managing the docking and mooring of vessels, ensuring safety protocols are followed, and providing excellent customer service to boat owners and guests. This role requires strong leadership skills, effective communication, and a thorough understanding of marina operations.

Responsibilities:

Dock Operations:

Supervise and coordinate the docking and undocking of vessels, ensuring a smooth and safe process.

Assign berths to incoming vessels, considering size, draft, and other relevant factors.

Safety Compliance:

Enforce and uphold safety regulations for both guests and staff.

Conduct regular safety inspections of docks, ramps, and other facilities.

Customer Service:

Provide exceptional customer service to boat owners, guests, and vendors.

Address inquiries, concerns, and requests in a professional and timely manner.

Communication:

Maintain effective communication with marina staff, boat owners, and management.

Relay important information such as weather updates, maintenance schedules, and special events.

Maintenance Oversight:

Coordinate and oversee routine maintenance and repairs of docks, piers, and other marina infrastructure.

Report any maintenance issues promptly and ensure timely resolution.

Financial Management:

Assist in monitoring and managing the marina budget.

Keep accurate records of dock usage, fees, and other financial transactions.

Security:

Implement security measures to protect boats and property.

Collaborate with local authorities if necessary to ensure a secure environment.

Requirements:

Experience:

Proven experience in a similar role within a marina or waterfront facility.

Knowledge of boating regulations, navigation, and marina operations.

Leadership Skills:

Strong leadership and decision-making skills.

Ability to lead and motivate a team of dock staff.

Communication Skills:

Excellent communication skills, both verbal and written.

Comfortable using communication tools such as radios or intercom systems.

Customer Focus:

Customer-centric mindset with a commitment to delivering outstanding service.

Ability to build positive relationships with boat owners and guests.

Problem-Solving:

Effective problem-solving abilities and the ability to think on your feet.

Resourcefulness in handling unexpected challenges.

Working Conditions:

This position may require working weekends, holidays, and evenings.

Exposure to outdoor elements and varying weather conditions.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Kent Island Resort is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Kent may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.