Document & Business Solutions Specialist - DE - JPMorgan Chase
Wilmington, DE
About the Job
Document & Business Solutions (DBS) is the company's primary mail and print production provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, document design & creation, scanning & archiving fulfillment, hard-copy document digitization, messenger & courier services, mail/package distribution and more. Additionally, DBS manages and maintains the firmwide "Smart" suite of products, including, SmartPrint (floor copiers/printers), SmartMail (mail digitization), and SmartDox (DBS's online service platform).
As an Operations Specialist in Document & Business Solutions , you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.
Job Responsibilities:
+ Operating functional equipment including postage, x-ray, inserting (where applicable), printing, scanning, and other equipment.
+ Receive and process all incoming and outgoing work.
+ Coordinate courier collection, including required manifest(s) and documentation.
+ Perform and maintain basic record keeping and tracking of data as required by management.
+ Identify non-compliant activities and escalate as appropriate.
+ Print, finish and distribute all print requests and documents.
+ Perform Check Management in line with all processing procedures (where applicable). Respond to all requests and inquiries from end-users of DBS products and services.
+ Manage other logistical functions such as shuttle bus operations and overnight shipping.
+ Handling of specialized items and more complex inquiries, including possible extensive research. Resolving discrepancies and performing escalations.
+ Inventory management and fulfillment for production centers.
+ May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.
Required qualifications, capabilities, and skills:
+ Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
+ Strong customer service skills, attentiveness, able to interact positively and pleasantly.
+ Able to work productively in a fast-paced team environment.
+ Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
+ Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).
+ Strong oral and written communication skills.
+ Able to lift and push items of significant weight (up to 50 pounds).
+ Able to stand and walk for long periods of time.
+ Proactive to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
+ Ability to recommend process improvements.
+ High school diploma or equivalent required.
Preferred qualifications, capabilities, and skills :
+ Prior experience in a production environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
As an Operations Specialist in Document & Business Solutions , you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.
Job Responsibilities:
+ Operating functional equipment including postage, x-ray, inserting (where applicable), printing, scanning, and other equipment.
+ Receive and process all incoming and outgoing work.
+ Coordinate courier collection, including required manifest(s) and documentation.
+ Perform and maintain basic record keeping and tracking of data as required by management.
+ Identify non-compliant activities and escalate as appropriate.
+ Print, finish and distribute all print requests and documents.
+ Perform Check Management in line with all processing procedures (where applicable). Respond to all requests and inquiries from end-users of DBS products and services.
+ Manage other logistical functions such as shuttle bus operations and overnight shipping.
+ Handling of specialized items and more complex inquiries, including possible extensive research. Resolving discrepancies and performing escalations.
+ Inventory management and fulfillment for production centers.
+ May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.
Required qualifications, capabilities, and skills:
+ Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
+ Strong customer service skills, attentiveness, able to interact positively and pleasantly.
+ Able to work productively in a fast-paced team environment.
+ Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
+ Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).
+ Strong oral and written communication skills.
+ Able to lift and push items of significant weight (up to 50 pounds).
+ Able to stand and walk for long periods of time.
+ Proactive to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
+ Ability to recommend process improvements.
+ High school diploma or equivalent required.
Preferred qualifications, capabilities, and skills :
+ Prior experience in a production environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Source : JPMorgan Chase