DOL TAP Lead Employment Navigator - Fort Campbell, KY - Serco North America

JOIN OUR TEAM to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce. 

The DOL VETS TAP program needs skilled and compassionate Lead Employment Navigators who can assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators are expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. The Lead Employment Navigator is supporting the Employment Navigator and Partnership Program (ENPP) and reports to a Regional Manager.  

 In this role, you will:

• Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans.
• Provide job search guidance and career advice and ensure the Servicemember or spouse understands and can access available employment related resources.
• Assist with job matching of vacancy postings, with TSM’s skills and work requirements.
• Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs.
• Assist clients in the identification of necessary credentials and the development of a path to fill qualification gaps through credentialing.
• Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers.
• Provide partnership overview services and connect transitioning Servicemembers and/or spouses to DOL approved government and non-government partners as well as American Job Centers/State Workforce Agencies.
• Possess extensive knowledge of the current labor market information.
• Provide resume and cover letter advice.
• Provide general information on apprenticeships, describe Registered Apprenticeship Programs and their benefits, and walkthrough tools that clients can use in their research for apprenticeship opportunities.
• Assist with training and mentoring Employment Navigators as well as possess the sound organizational and positive leadership skills for site management support
• Able to perform administrative functions for the office.

To be successful in this role, you will have:

• A High School Diploma and 5 years of military Transition Assistance Program (TAP) experience.
• OR a Bachelor’s degree and 3 years of employment or career counseling experience.
• Experience managing and directing the activities of a team of 2-10 employees
• Knowledge of the civilian workplace, translating military skills/language, assessing job market, and researching/interpreting job requirements.
• Proficient in the Microsoft Suite of Applications and virtual meeting platforms.
• The ability to work well with the Military clients and must be able to communicate orally and in writing.
• The ability to travel up to 10%.

Additional information about this position:

• This position is an in-office client facing position with set office hours.
  
• In the event that extenuating circumstances and/or business need require remote work, individuals must work in an uninterrupted environment and must have reliable internet access.

If you are interested in supporting and working with our military and a passionate Serco team - then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.