Donor Services Center Coordinator - HonorBridge

Are you looking to find a career in the medical field that is working to save a life every day or become part of someone's legacy? If so, HonorBridge is seeking a positive, energetic, and highly motivated individual to join our team.

HonorBridge is the largest Organ Procurement Organization in North Carolina. We partner with hospitals, transplant centers and other partners to coordinate the organ and tissue donation process. We are passionate about inspiring our community to register as organ and tissue donors and provide support to the families of those who give the gift of life.

Job Summary:

Due to growth, HonorBridge is recruiting for a Donor Service Center Coordinator. In this role you will answer referral calls and conduct the preliminary screening relating to the identification and documentation of donors and or potential donors to determine medical suitability. The ideal candidate has 2-3 years of experience in a clinical environment; is comfortable working in a fast-paced call center environment and is passionate about making a difference in the lives of others. EMT's, Paramedics, RNs or LPNs are strongly encouraged to apply.

What You'll be Doing:

• This position is a night shift position that provides both in-office and remote working opportunities. For the first eight weeks, the role requires working on-site during the day shift for comprehensive training and onboarding. After the initial training period, employees are eligible for a work schedule, allowing them to work remotely while coming into the office one day per week. Additionally, occasional in-house meetings will be required.

• Due to the sensitive and confidential nature of information collected, individuals must have a private and designated workspace to perform the roles and responsibilities of this position.
  This position is scheduled for a 36-hour work week. Individuals are provided an opportunity for admin hour to get to 40 hours a week.

Triages Organ, Tissue, and Eye referrals 

• Apply knowledge of medical criteria in performing donor triage and evaluations.
• Review electronic medical records and recover necessary information for suitability determination.
• Negotiate with medical professionals, funeral homes, and other entities in the management of referrals.
• Notify the appropriate HonorBridge staff of consented donors.

Maintain electronic medical record (EMR) access to all available hospitals.

• Maintain confidentiality of all patient and donor/recipient information
• Communicate with Medical Examiners/Coroners/Investigators.
• Complete referral documentation.
• Manages multiple logins and passwords, utilizing a variety of software platforms and application.

Facilitate the placement of imported organs.

• Arranges transport of organs and cross matching material to accepting transplant centers
• When required, allocates imported organs for research.
• Collects documentation in donor record and organizes material.
• Ensures confidentiality of donor information and file
• Contacts by telephone/pager the appropriate HonorBridge staff on potential organ donor referrals.
• Performs other duties as assigned by the Manager of Donor Services Center. 

What we are looking for:

• 2-3 years' experience in a clinical environment such as EMT, Paramedic, RN, or LPN
• An associate degree with a concentration in healthcare field preferred but not required.
• Exceptional interpersonal and communication skills
• Knowledge of medical terminology
• Strong ability to analyze and interpret data.
• Exceptional time management skills
• Exceptional word processing and technical skills
• Exceptional Detail orientation
• Strong proficiency in Microsoft applications

What is in it for you?

• Medical, Dental, Vision insurance
• Health Savings Account
• Flexible Spending Accounts
• A matching retirement plan,
• Paid Sick and Vacation time.
• Life Balance Account Reimbursement
• Professional Development and Growth
• A chance to save a life!
• Plus, a lot more!