Donor Services Representative - Seattle Art Museum

DONOR SERVICES REPRESENTATIVE (Temporary) OVERVIEW : Assist Membership and Donor Services team in the data entry and fulfillment of the Gift Membership Campaign. Seattle Art Museum (SAM) is dedicated to racial equity and strives for employees, volunteers, and interns who are passionate, qualified, and offer diverse perspectives. SAM prioritizes racial equity in the workplace because we know that people of color are the most impacted when it comes to inequities. We are particularly interested in engaging with historically under-represented groups in the museum field as we strive to be inclusive and equitable. SAM is responsive to cultural communities and experiences, and our strategic plan goals address the role art plays in empowering social justice and structural change to promote equity in our society. SAM is committed to ensuring that all employees and volunteers enjoy a respectful, inclusive, and welcoming workplace. SAM is proud to be an equal opportunity employer. FLSA STATUS : Non-exempt REPORTS TO : Membership & SAM Fund Coordinator COMPENSATION : $19.50-$22.07 hourly, 20 hours per week BENEFITS : Temporary and on-call employees are able to enroll SAM's 403b plan. Employees will also accrue sick leave at a rate of .0385 per hour worked. Additional benefits include access to fitness facility, museum admission, and discounts at museum store and restaurant. ESSENTIAL FUNCTIONS : + Data entry and clean-up: Accurately prepare and update member records in Tessitura, the Museum's CRM software. + Processing preparation: Pull daily sales reports, and sort and prepare membership forms for batch entry into Tessitura. + Customer service and teamwork: Contact donors and members when there are issues with or questions about their membership application or payment. Work with SAM's call center, visitor experience team, and other development staff in resolving donor/membership issues. + Fulfillment support: Assist with printing, assembling, and mailing membership fulfillment materials and donor acknowledgements. + Perform other duties & responsibilities as assigned. QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED : + High school graduate or the equivalent education/experience. + Experience with Tessitura highly desired. + Excellent oral and written communication skills; ability to communicate when giving and taking information in writing, in person, and over the phone. + Demonstrated proficiency with and accuracy in using MS Office products, including Word, Excel, Access and other software programs. Accurate typing/keyboarding skills (minimum 50 wpm) + Ability to take initiative, work independently or as part of a team; ability to motivate self & prioritize tasks. + Ability to work with close attention to both alpha and numeric detail and to maintain confidentiality. + Ability to work with donors, members, the public, and co-workers professionally and tactfully, and support management decisions in a positive, professional manner. WORKING CONDITIONS & SCHEDULE : *This role is fully in-person at our Downtown location.* Exposure : Work areas are primarily inside, in a climate-controlled environment with light background noise. Work is occasionally performed at other indoor and outdoor sites. PHYSICAL ACTIVITIES REQUIRED FOR ESSENTIAL FUNCTIONS : Stationary Work : Approximately 75% of time is spent stationary while working at a desk. Balance of time (approximately 25%) is spent moving around the work area. Occasional extended periods of standing may be required when assisting at Museum events. Communication : Clear and effective communication with volunteers, donors, members, the public, and co-workers is necessary. Moving : The ability to move up to twenty pounds on occasion is necessary for moving files, equipment, and supplies. Must be able to regularly position self to access files. Office Work : Ability to effectively and regularly operate a computer, keyboard, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary. Centering equity, diversity, and inclusion as an organization, and as individuals, Seattle Art Museum (SAM) is committed to ensuring that all employees and volunteers enjoy a respectful, inclusive, and welcoming workplace. SAM is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, age, disability, honorably discharged veteran or military status, or any other protected class. Please contact the Human Resources Department at (206) 654-3188 or HR@seattleartmuseum.org for additional information or to request reasonable accommodations for the application or interview process. Offers of employment are contingent upon successful completion of a criminal background check. Powered by JazzHR