Donut Finisher - Hy-Vee Food Stores

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.






Job Description:




Job Title: Donut Finisher


Department: Bakery


FLSA: Non-Exempt




General Function


Responsible for finishing donuts, bagels, and danishes to be sold to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.




Core Competencies



+ Partnerships


+ Growth mindset


+ Results oriented


+ Customer focused


+ Professionalism





Reporting Relations


Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager; Baker; Apprentice Baker




Positions that Report to you: None




Primary Duties and Responsibilities



+ Provides prompt; efficient; and friendly customer service by exhibiting caring; concern; and patience in all customer interactions and treating customers as the most important people in the store.


+ Smiles and greets customers in a friendly manner; whether the encounter takes place in the employee’s designated department or elsewhere in the store.


+ Makes an effort to learn customers’ names and to address them by name whenever possible


+ Answers the telephone promptly when called upon; and provides friendly; helpful service to customers who call.


+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.


+ Prepares work area and equipment for donut finishing.


+ Removes donuts and rolls from freezer and prepares for finishing.


+ Place Danish and cinnamon rolls in proof box.


+ Heats donuts and rolls in oven prior to glazing or icing. Ice and garnish rolls for the donut case.


+ Review special orders and prepare as needed.


+ Cleans work area.


+ Prepares icings and glazing area for the next day.


+ Maintains strict adherence to department and company guidelines related to personal hygiene and dress.


+ Adheres to company policies and individual store guidelines.


+ Reports to work when scheduled and on time.





Secondary Duties and Responsibilities



+ Works with customers at the counter as necessary.


+ Assists in other areas of store as needed.


+ Performs other job related duties and special projects as required.





Knowledge, Skills, Abilities and Worker Characteristics



+ Must be able to follow written; verbal or diagrammatic instructions; several concrete variables.


+ Must be able to perform simple additionand subtraction; copying figures; counting and recording.


+ Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.





Education and Experience


High school or equivalent experience and six months or less of similar or related experience.




Physical Requirements



+ Must be able to physically perform medium work exerting up to 40 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.


+ Visual requirements include clarity of vision at a distance of less than 20 inches and more than 20 feet with our without correction; color vision.


+ Must be able to perform the following physical activities; Stooping; reaching; standing; walking; pushing; pulling; lifting; grasping; feeling; and repetitive motions.





Working Conditions


Has daily exposure to noise and equipment movement hazards. There is weekly exposure to dangerous chemicals/solvents.




Equipment


Oven and glazing table.




Contacts


Has daily contact with customers.




Are you ready to smile, apply today.