DPSS Office Support Supervisor - County of Riverside
Perris, CA 92570
About the Job
The Department of Public Social Services has an opportunity for multiple DPSS Office Support Supervisors who will be assigned to the Self Sufficiency Division located in Perris and Lake Elsinore where they will monitor and lead clerical staff and the workload within the unit.
Travel to other facilities within Riverside County is required.
The incumbent will be responsible for establishing, developing, and maintaining procedures, training staff, Oversee all incoming and outgoing of mail including the distribution of mail, Coordinate, prepare and assist with interviews, manage supplies, research unit technical problems and provide solutions and support to clerical staff, prepare complex or confidential correspondence reports and forms, prepare monthly statistical reports, and oversee record retention records maintained by clerical staff.
The most competitive candidates will have experience in lead or supervising, providing support to a variety of of departments, and advanced knowledge of Microsoft Word and Excel. Cal-Saws experience is highly desired.
Meet the Team! The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.
The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.
EXAMPLES OF ESSENTIAL DUTIES
• Organizes, assigns, and supervises the work of a large clerical support unit engaged in performing eligibility or services clerical functions within DPSS; audits work and reviews staff production reports for performance evaluations and to determine the need for additional staff and training; participates in the selection of staff and conducts or directs the training of subordinates.
• Confers with superiors to interpret new and revised public assistance or social services legislation and advises subordinates of impact upon clerical operations; studies existing DPSS clerical policies and procedures and makes recommendations for organization or procedural changes which will develop a more efficient organization.
• Initiates a variety of corrective actions to solve work performance problems; documents corrective action; prepares and signs performance evaluations and reviews with employees; makes recommendations on employee disciplinary action, dismissal, step increase, and promotion.
• Maintains unit records for use in the development of work load productivity standards; sets production goals for the unit and monitors work distribution and its completion to ensure that time schedules are met.
• Confers with superiors regarding the impact of new and revised public assistance legislation on eligibility and services clerical operations.
• Designs forms, modifies work procedures, and makes work assignments resulting from DPSS policy changes or changes in State or federal law.
• Researches unit technical problems and formulates solutions; provides guidance to the clerical staff in resolving complex technical problems.
• Prepares or supervises the preparation of a variety of complex statistical or narrative reports mandated by State, federal, or DPSS requirements; may assist in estimating supply and equipment requirements for budgetary purposes; types a variety of complex or confidential correspondence, reports, and forms from rough drafts or general instructions.
MINIMUM QUALIFICATIONS
Experience: Three years of clerical experience including at least one year of experience in a California County Welfare Department. Either of the following may be substituted for one year of the non-specialized clerical experience.
Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field,
OR
Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.
Knowledge of: Basic State and federal welfare regulations governing services or eligibility determination; eligibility or services terminology; the functions and goals of public social service agencies; modem office procedures including record keeping procedures, business communication, report styles and formats; the principles and techniques of supervision including training methods and techniques.
Ability to: Assign and supervise the work of a large eligibility or services clerical staff performing numerous functions; understand the impact of State and federal welfare regulations upon clerical support work; analyze and modify clerical procedures to met State and federal requirements; work efficiently under the stress of continual interruptions, changing priorities and tight time schedules; establish and maintain cooperative relations with subordinates, superiors, and clients contacted in the work; analyze situations and adopt effective courses of action; prepare clear and comprehensive reports.
SUPPLEMENTAL INFORMATION
Other Requirements
License/Certificate: Possession of a valid California Driver's License is required as the candidate will be traveling to other facilities.
What's Next?This recruitment is open to all applicants. Qualified applicants may be considered for future vacancies throughout the department. Applicants who are current County of Riverside employees and/or current employees of DPSS may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment
For specific questions regarding this position, contact Genesis Ochoatgui at gochoatgui @rivco.org .
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY - LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.