DQ - Customer Service Rep - Staples Enterprises, Inc.

FLSA: Non-Exempt / Hourly

Department: Operations

Company: Staples Enterprises, Inc.

Job Description:

Operates work area in accordance with established standards, policies and procedures. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service, and cleanliness. Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate. Communicate all significant issues, both positive and negative, with management staff

Job Duties and Responsibilities:

Customer Service

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers
• Be pleasant and alert to customer needs.
• Answer customer questions about product ingredients and preparation.
• Suggest appropriate items to compliment customer orders.
• Greet guests as they enter restaurant or drive-thru.
• Initiate and complete customer transactions quickly and accurately through the drive-thru.

• Process customer transactions and maintain an accurate cash drawer throughout shift.
• Assemble and deliver order to customers quickly and efficiently.
• Keep entire work area clean and sanitary throughout shift.
• Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
• Operate and maintain food/drink/treat related equipment and registers properly and safely.
• Complete assigned prep work for stocking and set up of work area.
• Stock and execute proper rotation of products.
• Assist with end of day cleaning.
• Work as a "team" member to assure constant and consistent quality, service, cleanliness, and value to each customer.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal, and other maintenance and cleaning activities.
• Inform immediate supervisor promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by management staff or shift leaders.

Grill Staff – (If applicable) Execute all kitchen operations, ensuring all prepared foods meet restaurant safety and health standards. Cooks, assembles and wraps good items, stocks all needed products and preparation materials in a clean and safe manner

• Quickly and accurately prepares food products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Responsible for quick, accurate and safe food production process
• Properly and safely operates and maintains restaurant equipment including grill, fryer, freezer and other related cooking equipment while following all health and safety standards.
• Work as a "team" member to assure constant and consistent quality, service, cleanliness, and value to each customer.
• Clean work area, organize and stock needed items. Move various food, paper, and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of grill area.
• Controls food production process.
• Breaks down and cleans grill area thoroughly every day as assigned by a manager or shift leader.
• Ability to handle raw, frozen and cooked food products.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.
• Perform other duties and responsibilities as requested by management staff or shift leaders.

Job Requirements:

• Ability to speak, read, understand, written and spoken English at the eighth-grade level.

• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
• Must be able to work in and out of different temperature ranges.
• Interact with the public and co-workers constantly during shifts.
• Clean up after all kinds of messy situations.
• Capability to stand for long periods of time and lift up to 25 lbs.
• Must be able to move and respond quickly to various requests and commands, read order monitors and communicate clearly and effectively with customers and co-workers.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

• Ability to lift up to 25 lbs on a regular basis.
• Ability to work in cooler – exposure to temperatures of 35 degrees for up to 20 minutes at a time.
• Ability to work in freezer – exposure to temperature of – 20 degrees for up to 3 minutes.

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