What you will be doing:- Plan, schedule, and coordinate the movement of goods from ports to warehouses, distribution centers, or other final destinations.
- Assign drivers to specific routes and deliveries based on availability, location, and delivery requirements.
- Monitor and track shipments to ensure on-time delivery.
- Serve as the main point of contact between drivers, customers, and other stakeholders.
- Communicate delivery instructions, route changes, and any delays to drivers and customers.
- Provide timely updates to customers regarding the status of their shipments.
- Address and resolve any issues or delays that arise during the transportation process.
- Coordinate with other departments to resolve issues related to customs, freight, or port operations.
- Implement contingency plans to mitigate any potential disruptions.
- Ensure all transportation documentation is accurate and complete, including bills of lading, shipping manifests, and customs paperwork.
- Maintain records of driver assignments, delivery schedules, and shipment details.
- Ensure compliance with all relevant transportation regulations and company policies.
- Manage and monitor driver performance, including adherence to schedules, safety protocols, and customer service standards.
- Conduct regular check-ins with drivers to address any concerns and provide support.
- Assist in the recruitment, training, and development of drivers as needed.
- Utilize transportation management software (TMS) to optimize routing, scheduling, and tracking.
- Monitor real-time data to adjust plans as necessary and improve efficiency.
- Analyze transportation metrics and reports to identify areas for improvement.
Experience you will need:- High school diploma or equivalent; additional education or certifications in logistics, supply chain management, or a related field is a plus.
- Previous experience in logistics, transportation, or drayage operations is highly preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Problem-solving skills and the ability to think on your feet.
- Proficiency with transportation management software (TMS) and other relevant technology.
- Knowledge of transportation regulations and compliance requirements.
- Ability to work in a fast-paced environment.
- Detail-oriented and able to manage multiple tasks simultaneously.
- Strong customer service orientation.
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