Drexel Co-Op: Desktop Services - NBME

NBME is proud to partner with Drexel University and give students the opportunity to utilize the skills they have learned in the classroom and leverage them in an educational setting.

RESPONSIBILITIES

Deliver Desktop Services to NBME staff working in the office and remotely, including:

• Participate in responding to customer requests for assistance by troubleshooting computer hardware/software issues (break/fix), fulfilling requests for software as well as testing/implementing changes to desktop hardware and software.
• Provide technical support for visiting committees and NBME staff.
• Provide technical and administrative support for the Desktop Services team, such as documentation, technology upgrades and managing service ticket queues.
• Perform daily operational tasks for desktop technologies such as laptop/desktop imaging and software installations using SCCM/In Tune.
• Participate in defining and completing tasks in service improvement plans, including collecting and analyzing service data.
• Assist in department moves and setting up new employee's computers.
• Re-install desktop equipment as staff return to the office.

REQUIREMENTS

• Must be a student at Drexel University, enrolled in the following majors
  • Computer Engineering
  • Computer Science
  • Computing and Security Technology
  • Information Systems
  • Undeclared - Computing and Information Science
• Proven skills in detail-oriented activity, knowledge of basic computing/IT network concepts
• Good communication skills and ability to work directly with all levels of staff
• Knowledge of computer technologies, such as Microsoft Teams, Office 365, scripting, Windows 10, computer hardware and customer service a plus

About NBME:

NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations.

We are committed to meeting the needs of educators and learners globally with assessment products and expert services such as NBME® Subject Examinations, Customized Assessment Services, Self-Assessments, the International Foundations of Medicine® Program and Item Writing Workshops. Together with the Federation of State Medical Boards, NBME develops and manages the United States Medical Licensing Examination®, which measures the ability to apply knowledge and skills that form the basis of safe and effective patient care. Our Competency-based Assessment unit is focused on new methods as well as the optimization of assessment in the workplace and education.

As a result of leadership in ongoing research, innovative measurement practices and the exploration of forward-thinking assessment modalities and improvements, NBME advances assessment science. Our grant and funding opportunities further support this dedication to medical education and assessment science. We help develop the next generation of assessment professionals through our Summer Psychometric Internship Program. Through the Stemmler Fund, Strategic Educators Enhancement Fund and Latin America Grants Program, researchers and educators can continue to improve the assessment of health care professionals around the world.

Diversity, Equity, and Inclusion Statement

At NBME, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community, and the broader medical education landscape.