Driver Customer Service Manager - TEKsystems

Description:

As a Driver Manager, you will be responsible for:

Learning the business from the ground up through our hands-on training program that includes exposure to driver and equipment management, customer service, and transportation logistics.

Maintaining a high level of engagement and cultivating positive working relationships with your fleet of assigned drivers.

Reviewing scheduled pick-up and delivery appointments daily.

Confirming that each driver is fully informed of all customer and company expectations on every load at the point of dispatch.

Coordinating drivers’ scheduled home time, downtime, current status, and predicted time available.

Addressing safety non-conformance and violations/incidents.

Escalate matters impacting on-time delivery to appropriate departments as they occur.

Candidates should expect to spend the majority of their day making/receiving calls.

Skills:

Customer service, Data entry, Microsoft office, driver management

Additional Skills & Qualifications:

Self-motivated with a desire to learn about the growing transportation industry.

Strong multi-tasking ability.

You can type at least 40-45 wpm (preferred).

Computer proficient and able to navigate between multiple programs.

Excellent written and oral communication skills.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.