Driver Supervisor - Via
Milwaukee, WI
About the Job
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.
As a Driver Supervisor, you will oversee and lead existing drivers for Via's service in Milwaukee, but also manage driver performance, scheduling, and the overall success of our drivers. You will also be a driver yourself, leading by example, and ensuring excellent customer service for our riders.
What You'll Do:
- Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
- Develop and implement training programs for new hires and ongoing training for existing drivers.
- Monitor and manage scheduling of drivers to ensure optimal coverage and service availability.
- Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
- Manage fleet availability, collaborating with Via's vehicle rental providers' fleet managers to ensure vehicles are in good working condition
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
- Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
- Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
- Learn the fundamentals of Via operations and related safety procedures
- Perform the routine operation of vehicles, including pre- and post-shift inspections
Who You Are:
- Minimum of 3 years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
- An effective communicator and hold excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
- Proficient in using standard office software (e.g., MS Office).
- Have a valid driver's license with a clean driving record.
- Possess good knowledge of the city and community
- Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
- Able to deal effectively and courteously with all customers and the public
- Hold a valid driver's license
- Able to pass a drug screening, motor vehicle check, and criminal background check
- At least 25 years old
- High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
- Ability to work flexible hours, including evenings and weekends, as required.
Compensation and Benefits:
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
