Drop Off Coordinator - AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The We’ll Buy Your Car Drop Off Coordinator is focused and specifically trained to inspect, process and complete the transaction of vehicles received by AutoNation’s We’ll Buy Your Car program (WBYC). The Drop Off Coordinator role includes conducting vehicle inspections to ensure they match up with Condition Reports filled out by our customers online, process and upload documents required for the purchase, and present payment to our customers via same day check or Zelle. Our Drop Off Associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and will strive to deliver on the ‘check within an hour’ promise of the We'll Buy Your Car program.

Who Would I Interact With?

The position interacts daily in-person with customers bringing in their vehicles they wish to sell, our BDC Associates who receive the inbound leads and schedule the appointments, the WBYC Manager, the Reconditioning Manager, the WBYC Corporate Processing Team, and Market support staff.

What are the day-to-day responsibilities?

• Reviewing daily appointment log in our CRM tool to know what time customers are scheduled to arrive with their vehicle, and prepare for the appointment by reviewing the vehicle Condition Report (CR)
• Greeting the customer when they arrive, then performing an Active Trade Appraisal with the customer to determine accuracy of the CR and identify any vehicle condition issues that may not have been accounted for or disclosed
• Partnering with our Recon Manager when needed if a vehicle requires a more thorough examination in our Service Department
• Working directly with the WBYC Manager to determine if initial offer amount needs to be revised, and present customer with revised offer when needed.
• Reviewing, processing, and uploading complete and accurate documents electronically to our Corporate WBYC Processing Tea
• Presenting payment to the customer via check or Zelle, or receiving payment from customer if there is negative equity in the vehicle

What are the requirements for this job?

• High school diploma or equivalent
• Previous automotive industry experience preferred but not required
• Ability to provide an exceptional in-person customer experience
• Strong communication and interpersonal skills
• Detail oriented
• Experience and desire to work with technology
• Valid in-state drivers license and an acceptable, safe driving record

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

• Exclusive RX Pet program offering discounts on medications

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.