Drug Dispensary Assistants Supervisor - Asian Health Services

Essential Job Functions

• Supervises the DDAs.
• Schedules, assigns, supervises and reviews the work of DDAs, ensures adequate staffing and coordinates workflow.
• Orients and trains staff in work procedures, protocols, standards and safety &
• security practices.
• Analyzes, develops, updates, revises, communicates, implements and evaluates protocols that meet licensure, regulatory, and funding requirements. Ensures that changes in the procedure are implemented by the staff and enforced.
• Must be able to understand, prioritize, and manage competing interests among supervisees and peers, as well as when responding to patient needs.
• Screens and recommends job applicants for hiring.
• Conducts staff performance evaluation.
• Recommends and prepares performance improvement plan, disciplinary action, dismissal and other personnel actions in consultation with and approval of the CSM.
• Consults or communicates with Human Resource Director on matters related to the collective bargaining agreement, personnel policies, and labor laws.
• Steps in for CSM as needed on matters related to DDAs.
• Monitors the staffing budget, equipment and supply purchases. As needed, collaborates with other supervisor(s)/managers to ensure and maintain appropriate spending.
• Competently performs the fundamental duties of DDAs.
• Continually assesses existing system to accommodate changes in policies and procedures.
• Exercises independent decision making, problem solving and planning to improve quality of services provided by the DDAs without compromising efficiency.
• Ensures that clinic policies and procedures are enforced and followed by staff.
• Responsible for quality control.
• Collaborates with all clinic, membership, billing, and administrative department staff.
• Addresses patient complaints and problems in a timely and satisfactory manner that assures high patient satisfaction with AHS clinic services.
• Acts as a backup to support functions when necessary and if appropriate.
• Conducts regular meetings with DDAs for input and to provide updates.
• Regularly reports to CSM for guidance and accountability
• Recommends and evaluates strategies to improve DDAs performance.
• Participates in staff meetings.
• Participates in the planning and coordination of special clinic days and other agency-wide activities.

Supervisory Responsibilities

• Supervises DDA staff including on-calls, volunteers, contract employees.
• Carries out supervisory responsibilities in accordance with all AHS policies and applicable employment laws.
• Responsibilities include screening, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performances; rewarding and disciplining employees; addressing complaints and resolving problems.

General Agency/AHS Duties

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days and other events.
• Participates in general membership meetings, fundraisers and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Minimum Qualifications

• Bachelor's degree with 2 years of relevant work experience in a health care setting; or a high school diploma and 4 years of relevant work experience along with increasing responsibilities.

Preferred Qualifications

• Bilingual/bicultural in an Asian language preferred.
• Commitment to working in the Asian community, to community health care with community health clinic preferred.
• Supervisory experience preferred.

Knowledge, Skills & Abilities

• Able to perform principles and practices of work supervision, including work planning, work assignment, and supervising many staff with a diverse cultural background.
• Able to perform principles and processes of personnel supervision, including hiring, training, and performance review.
• Working knowledge of Medi-Cal, Medicare and other medical payer/insurance systems, managed care system.
• Working knowledge in the intersection of medication, insurances, PBMs and pharmacies.
• Working with computerized medical software packages.
• Monitoring a budget.
• Evaluating findings and results, determining deviation from normal and prescribe appropriate measures.
• Able to plan, assign, direct, review and evaluate the work of others.
• Select, train, supervise, appraise, counsel, motivate and reward staff.
• Exercise independent judgment within scope of authority and practice.
• Demonstrate excellent interpersonal and communication skills, both oral and written.
• Ability to perform a variety of duties within the scope of the job with the ability to
• change from one task to another of a different nature, as necessary, without loss of efficiency or composure.

Physical & Work Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to fingers, handle or feel and reach with hands and arms. The employee is occasionally required to lift 10 to 25 pounds.
• The majority of the work is performed in a work environment that is moderately noisy. When working in the clinic setting, the job requires mobility, strength to lift, carry and position supplies and equipment. The incumbent(s) in the position is required to work both in the clinic and office environments.

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