DSS Engineer - TechDigital

Provide client support, troubleshoot and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

Resolve incoming trouble tickets. Tickets are communicated through email, chat, web portal, phone calls, direct walk up and resolved in ServiceNow

Resolution including basic Operating System (Windows, Mac and Linux), hardware and Basic networking issues