Dual Hotel Director of Sales - Sincere Hospitality

Sincere Hospitality is actively hiring for a Director of Sales

Who we are

Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Who you are

Do you find it easy to be motivated and drive success? Do you understand the importance of a great sales strategy? Do you enjoy meeting new people and staying connected in a fast-paced environment? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

Benefits

We are proud to offer competitive wages and the following benefits for full-time and part-time employees:

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay
• Birthday Pay: A full paid day on your birthday!
• Referral bonuses

Job Summary

As the Director of Sales, you play a pivotal role in driving revenue and ensuring the success of our hotel. Your responsibilities encompass strategic planning, leading sales efforts, managing client relationships, and developing new business opportunities to achieve sales targets and elevate our hotel's market position. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area/businesses. This position reports to the General Manager.

Your day-to-day

The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day-to-day. They include the following tasks below:

1. Essential Functions
   • Warmly and professionally welcomes all guests and ensures quality check-in and checkout experience.
   • Utilize a "hands-on" approach to build and maintain strong relationships with key clients, corporate accounts, and industry partners.; as well as securing, qualifying, and following up on leads to book new clients.
   • Identify and secure new business opportunities and proactively address client needs and concerns to enhance satisfaction and loyalty.
   • Conduct regular market analysis to identify new business opportunities.
   • Stay informed about industry trends and competitor activities to inform sales strategies.
   • Oversee or carry out the development of effective sales collateral and presentations.
   • Create and equip yourself with compelling materials to showcase the hotel's offerings.
   • Ensure professionally and timely written correspondence, proposals, bids, and follow-up.
   • Answers calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.
   • Maintains and updates accurate records using the hotel systems and sales systems, such as the PMS and CRM systems.
   • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
2. Job Responsibilities
   • Develop and implement comprehensive sales strategies to achieve revenue goals.
   • Identify market trends, competitor activities, and customer needs to inform sales approaches.
   • Monitor and analyze sales performance against targets and adjust strategies as needed.
   • Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
   • Attend regular team meetings to communicate updates, share feedback, and address any issues.
   • Implement initiatives to position the hotel as a leader in the market.
   • Monitoring of rooms inventory, availability, and rates.
   • Quickly establish rapport with guests to create memorable moments.
   • Receives and resolves, or assists in resolving, escalated guest complaints and employee issues.
3. Supervisory Responsibilities
   • Help coordinate and oversee all department operations, ensuring quality service is provided within the established business plan and budget.
   • Provide training or guidance to the team to ensure consistency and care with regard to sales practices, lead generation, and fulfilling sales promises.
   • Recruits, interviews, hires, and trains new sales staff.
   • Oversees the daily operations and scheduling of the department.
   • Oversees their direct reports performance and provides constructive and timely feedback and evaluations.
   • Handles discipline and termination of employees in accordance with hotel policy.

Performance Metrics

1. Employees at all levels are expected to:
   • Know and follow our Guiding Principles; using them to inform actions and decisions every day.
   • Act with a high degree of integrity, especially when it concerns your colleagues and customers' personal information, records, and belongings.
   • Embody kindness and be willing to initiate the trust-building dynamic in a relationship; be it with colleagues, clients, or customers.
   • Follow your curiosity. Ask questions and seek answers. We believe in never saying no to curiosity and will always be happy to offer advice, explore possibilities, and be open to change.
   • Take ownership and know that you are empowered to identify opportunities, solve problems, and contribute proactively.
2. Performance will be based primarily on the following:
   • Understand your job responsibilities and their impact on the organization.
   • Understand and follow processes and procedures for documentation and communication of important information.
   • Take initiative in completing all job responsibilities in their entirety, in a timely manner, and outside of your job description.
   • Accomplish goals and solve problems by being resourceful and applying your knowledge.
   • Attend work on time as scheduled and be flexible to change, partnering with others to ensure the business is taken care of.
   • Communicate effectively and foster positive relationships with all other colleagues.
   • Achieve and exceed established revenue targets for the hotel.

Qualifications

• Bachelor's (Preferred)
• Brand Experience (Preferred)
• High School Diploma or GED
• Proficiency in Microsoft Office programs
• 2-3 years of proven experience within the hospitality industry
• Excellent communication, negotiation, and interpersonal skills.

Schedule

• 8 hour shifts, Monday to Friday
• Must be able to travel, up to 50%
• Occasionally be available to work on evenings and weekends

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand or move for an extended amount of time; use hands to feel or handle and reach with hands and arms.
• The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.

Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.