Dynamics 365 Lead - Field Service & Customer Service - Syntricate Technologies Inc

Short Description:
 seeking a Dynamics 365 Tech Lead. The ideal candidate will be skilled and experienced in Microsoft’s Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.


Complete Description:
Responsibilities:


·
Expertise in Dynamics 365 Customer Engagement – Dynamics
365 Field Service and Customer Service modules.

·Demonstrated experience in Microsoft Dynamics365 customization, configuration, development, deployment, and usage.
·Aid in the requirements gathering, fit-gapanalysis, design, configuration, implementation, testing, and support of
Microsoft Power Platform solutions.

·Design, develop new web components using .NET,SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate,Dataverse) and C#.

·Strong experience with troubleshooting andremediation of technical issues Dynamics 365 issues; document solutions, andwork with system administrators and other IT resources to implement fixes.

·Strong knowledge of Microsoft’s licensing modelfor Dynamics 365 and Power Platform.
·Adhere to best practices when implementingbusiness solutions and define/refine a governance approach for the platform’s
·Develop and disseminate documentation(requirements, recommendations, technical analysis, etc.) on platform usage.
·Prepare mockups/prototypes based on requirementsand use knowledge of Power Platform features/tools to offer solutions that meet business needs.
·Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and
resolution.

·Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
·Contribute to improving our processes and policies within the program.

·Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
·Other duties as assigned.

Professional Experience:
·Strong organizational and interpersonal skills.
·Logical, clear and concise written and verbal communication skills.
·Ability to work seamlessly within a team as well as manage individual tasks.
·Ability to react quickly to a fast paced, rapidly changing environment.
·Rely on experience and judgment to plan andaccomplish goals.
·Independently perform a variety of complicated tasks.
·Work with a team of Developers and System Engineers.
·Communicate clearly and effectively, both speaking and in writing.
·Review & refine existing processes to better align with agency/group priorities.
·Review the existing procedures and propose, execute, and/or direct necessary changes.
·Participate in on-call duties as necessary.
·Be able to work–from-home and still provide expected level of support.
·Be available to support after hours work as needed.

Skills:

	Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
	Experience as a D365 Technical Lead	Required	5	Years
	Experience with creating and managing of solution using Dynamics 365 Field Service & Customer Service.	Required	8	Years
	Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365	Required	8	Years
	Custom development experience using .Net, JavaScript and C#	Required	5	Years
	Experience with Power Platform and Dataverse	Required	3	Years
	Experience with using standard & premium connectors with PowerApps and Power Automate	Required	3	Years
	Experience with DevOps in Power Platform/D365 Environments	Desired	2	Years
	Experience with Data Integrations and Migrations using SSIS Packages	Desired	5	Years

Agency Interview Type:
Both Web Cam and In Person Interview

Work Arrangement:
Hybrid