Dynamics 365 Lead - Field Service & Customer Service - W2 - eTek IT Services, Inc.

Required Skills

Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Field Service and Customer Service modules Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C# Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform

Additional Skills

Job Description

Responsibilities:

Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Field Service and Customer Service modules.

Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.

Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.

Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.

Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.

Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.

Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.

Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.

Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.

Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.

Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.

Contribute to improving our processes and policies within the program.

Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)

Other duties as assigned.



Professional Experience:

Strong organizational and interpersonal skills.

Logical, clear and concise written and verbal communication skills.

Ability to work seamlessly within a team as well as manage individual tasks.

Ability to react quickly to a fast paced, rapidly changing environment.

Rely on experience and judgment to plan and accomplish goals.

Independently perform a variety of complicated tasks.

Work with a team of Developers and System Engineers.

Communicate clearly and effectively, both speaking and in writing.

Review refine existing processes to better align with agency/group priorities.

Review the existing procedures and propose, execute, and/or direct necessary changes.

Participate in on-call duties as necessary.

Be able to work–from-home and still provide expected level of support.

Be available to support after hours work as needed.