Dynamics 365 Lead - Sales & Customer Service - Smart Gauge Staffing LLC

We are seeking a skilled and experienced professional in Microsoft’s Power Platform for a technical lead role. This position involves working with Dynamics 365, PowerApps, Power Automate, Power Pages, and Dataverse. The ideal candidate will bring expertise in Dynamics 365 Customer Engagement, specifically within the Sales and Customer Service modules.

Responsibilities

• Demonstrate expertise in Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design and develop new web components using .NET, SQL, Azure, Power Platform, and C#.
• Troubleshoot and remediate technical issues with Dynamics 365, document solutions, and collaborate with system administrators and IT resources for implementation.
• Understand Microsoft’s licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices in business solution implementation and define/refine governance approaches for platform use.
• Develop and disseminate documentation on platform usage.
• Prepare mockups/prototypes based on requirements and leverage Power Platform features/tools to offer solutions.
• Act as a liaison between IT and business units, serving as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings.
• Contribute to improving processes and policies within the Business Enablement Services program.
• Preferred experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator).
• Perform other duties as assigned.

Professional Experience

• Strong organizational and interpersonal skills.
• Logical, clear, and concise written and verbal communication skills.
• Ability to work seamlessly within a team and manage individual tasks.
• Adaptability to a fast-paced, rapidly changing environment.
• Rely on experience and judgment to plan and accomplish goals.
• Independently perform a variety of complicated tasks.
• Work with a team of Developers and System Engineers.
• Communicate clearly and effectively, both speaking and in writing.
• Review and refine existing processes to better align with agency/group priorities.
• Review existing procedures and propose, execute, and/or direct necessary changes.
• Participate in on-call duties as necessary.
• Ability to work from home while providing expected levels of support.
• Be available to support after-hours work as needed.

Skills and Experience

• Experience as a D365 Technical Lead - Required: 5 years
• Experience with creating and managing solutions using Dynamics 365 Sales & Customer Service - Required: 8 years
• Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows, and BPFs in D365 - Required: 8 years
• Custom development experience using .Net, JavaScript, and C# - Required: 5 years
• Experience with Power Platform and Dataverse - Required: 3 years
• Experience with using standard & premium connectors with PowerApps and Power Automate - Required: 3 years
• Experience with DevOps in Power Platform/D365 Environments - Desired: 2 years
• Experience with Data Integrations and Migrations using SSIS Packages - Desired: 5 years

Interview and Work Arrangement

Candidates may be interviewed via web cam or in person. The work arrangement is hybrid, combining remote and on-site work.