E-Commerce Admin Assistant (Japanese Speaking) - Bandai Namco Toys & Collectibles America Inc.

This position is responsible for supporting Ecommerce warehouse and shipping. This position will also provide administrative E-commerce support-related duties.

ESSENTIAL JOB FUNCTIONS

Warehouse/EC-Business

• Support leading EC-business at the warehouse.
• Processes EC-Soft (LOBOT) to issue invoice and shipping labels.
• Confirm amounts of cartons shipped, correct dates of shipment, carrier information, processes detailed push/pull for shipping carrier and generates bills of lading for any over the road shipments.
• Acts as a contact person for customers for any new orders or shipment issues.
• Coordinates with IT department for any shipping issues and/or corrections.
• Prepares ship schedules to carriers for generating appointments, prints the loads for order pullers and makes copies for barcode label preparation.
• Assists warehouse personnel in generating loads from orders sent by customers.
• Prints labels & barcodes for parts.
• Makes necessary inventory adjustments from the monthly inventory counts for all accounts; prepares report/spreadsheet to show inventory variances to determine recounted products.
• Research Bin to Bin variances monthly.
• Handles meter parcel shipments and Bill of Ladings.
• Prepares shipping orders report. Must maintain the report to ensure all the shipping is processed in a timely manner.
• Access customer support tools (Zendesk) to communicate with the customer to take E-commerce customer problems.

Keyword: E-Commerce Admin Assistant (Japanese Speaking)
Required Experience:

CORE SKILLS

Accuracy –

Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability –

Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.

Judgment –

Makes reasonable and defensible decisions based on relevant information.

Loyalty –

Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.

Communication –

Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

JOB-SPECIFIC SKILLS

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by management.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with management, co-workers and outside vendors.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.
• Familiarity with usage of general office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
• Familiar with computer software such as Windows operating system and MS Office.

JOB REQUIREMENTS

EDUCATIONAL REQUIREMENTS

• High-School Diploma or GED; or equivalent combination of education and experience.

EXPERIENCE AND WORK REQUIREMENTS

• Related Experience is not required.

CERTIFICATIONS/LICENSING

• Driver’s license.

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT

Warehouse/Office.

WORKPLACE TEMPERATURE

Typical warehouse/office.

WORK CONDITIONS

Warehouse/Office.

NOISE LEVEL

Moderate/High.

PHYSICAL SIGHT

Able to read both hardcopy and computer-based text.

LIFTING

May occasionally lift and/or move up to 25 pounds.

PHYSICAL REQUIREMENTS

Frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms.

TRAVEL

None

Benefits:

Medical, Dental, Vision, and 401K

From: Bandai Namco Toys & Collectibles America Inc.