E-Commerce Customer Service Specialist - Ultimate Staffing Services

Job Duties/Description:

• Answering customer service inquiries via Zendesk - ensuring any information in relation to orders is handled quickly and with care, answering product inquires, managing complaints and concerns appropriately
• Answering customer service phone calls - providing order information, placing orders and taking payments, assisting with any website and product inquiries
• Tracking orders and communicating with carriers
• Processing returns - providing shipping labels, checking in returns, issuing refunds
• Using various software and systems to record customer interaction and solutions
• Communicating with team and management to identify and discuss any potential improvements, consistent issues and concerns, trends, etc.
• Assist with general customer service tasks

Requirements:

• Previous SAP or Zendesk experience
• Previous office experience such as over the phone and email customer service experience - preferred
• Previous e-commerce customer service experience would be amazing but not required
• Ability to learn, retain, and relay product knowledge
• Solution-based problem solving skills

Additional Info:

• Pay: $20-22/hr.
• Schedule: 8am - 5pm, Monday - Friday

• Location: In-office 100%

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.