E-Commerce Marketplace Manager (Amazon Seller Central) - Turning Point Brands, Inc.

Who we Are:

Turning Point Brands, Inc. (NYSE: TPB) is a leading manufacturer, marketer, and distributor of branded consumer products with active ingredients. We sell a wide range of products exclusively to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer preferences. Our three focus segments are led by our core, proprietary brands including Zig-Zag® (rolling papers and wraps), Stoker’s® (looseleaf chew and moist snuff) along with our distribution platforms in NewGen. Our products are sold in over 215,000 retail outlets in North America and through our e-commerce platforms. Our businesses generate solid cash flow which we use to finance acquisitions, increase brand support, expand our distribution infrastructure, and strengthen our capital position.

Let’s Build Great Experiences Together!

As a team of ambitious individuals, we strive to be the best at what we do. We have an entrepreneurial and creative approach to get the job done. Do you have a great attitude about life? Are you a great communicator with the ability to learn? Do you have tenacity, grit and are unafraid to fail? If you answered yes to these questions, we want you on our team!

About the job

Turning Point Brands (TPB) seeks an Ecommerce Marketplace Manager within the Direct-to-Consumer segment, encompassing Zig-Zag, and Clipper Lighters. Reporting to the Director of Digital Growth and Ecommerce, this role collaborates closely with ecommerce, brand teams, and agencies engaging with various cross-functional partners. The core responsibility of this individual will be to drive growth and profitability for Turning point Brands on Amazon, TPB Marketplace, and third-party marketplaces. You will assist in strategic planning, reporting, and enhance the customer experience through product listing management, product marketing, and advertising. Your responsibilities include overseeing catalog management, campaign planning, and new product launches.

Essentials Functions

Manage Marketplace Strategy and Financial Goals:

• Manage attaining a sustainable, profitable, business for Turning Point Brands within Amazon and third-party marketplaces.
• Contribute to establishing quarterly objectives with a 12-month view.
• Help build capabilities and execute the strategy to achieve the vision.
• Manage reporting on the strategy, execution, and results across different stakeholders, including the management team.

Collaborate in All Facets of Amazon Marketplace Operations and Planning:

• Help define accountabilities, processes, tools, and systems used to manage the Amazon business.
• Support the management and optimization of the catalog.
• Launch new products effectively.
• Ensure advertising is efficient.
• Help capitalize on seasonal opportunities with effective planning and execution.
• Ensure account health, operational execution, brand registry, and inventory are managed proactively and responsively.

Collaborate Cross-Functionally to Maximize the Turning Point Brands Opportunity:

• Partner with the marketplace logistics and inventory organization to optimize the assortment and price-pack architecture across Amazon and other marketplaces.
• Ensure products are well-positioned to succeed in the marketplace.
• Collaborate with brand teams to align campaigns, strategy, messaging, and creatives across all Turning Point Brands touch-points.
• Gain consistency for the customer and efficiencies from a centralized set of resources.

Qualifications

• Experience with Amazon Seller Central: A minimum of 5 years in managing and optimizing listings, handling inventory, and using various tools within Amazon Seller Central.
• Analytical Skills: Strong ability to analyze sales data, identify trends, and make data-driven decisions to improve performance.
• Marketing Knowledge: Experience with Amazon Advertising, including Sponsored Products, Sponsored Brands, and Display Ads.
• Project Management: Ability to manage multiple projects simultaneously, ensuring timely execution and delivery.
• Communication Skills: Excellent written and verbal communication skills to interact with internal teams and external partners.
• Problem-Solving Skills: Ability to troubleshoot issues related to listings, inventory, and customer feedback.
• Knowledge of E-commerce Best Practices: Understanding of industry trends, competitor strategies, and best practices for online marketplaces.
• Technical Skills: Proficiency in using Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with other e-commerce tools and platforms.
• Customer Service Orientation: Experience in handling customer inquiries and resolving issues to maintain high customer satisfaction.
• Adaptability: Ability to adapt to the fast-paced and ever-changing e-commerce environment.

Let’s talk money and perks!

The pay range for this role is between $83,214 to $104,000 a year.

Turning Point Brands offer a competitive salary and benefits.

• 12 Paid Holidays
• PTO (Paid Time Off)
• 401K with company match
• Medical, Dental, Vision Insurance
• Short Term Disability Insurance
• Basic Life Insurance
• Tuition Assistance
• DailyPay
• WFH Fridays!

Turning Point Brands is an equal opportunity employer. We hire qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected classes.

BE AWARE OF FRAUD: When applying for a job at Turning Point Brands (TPB) you will be contacted via correspondence through our official job portal with a clrco.com e-mail address; direct phone call from a member of the TPB team; or direct e-mail with a tpbi.com e-mail address. TPB does not request payments for interviews or at any other point during the hiring process. TPB will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.