E-Commerce Shipping Clerk - Goodwill Industries of the Inland Northwest

Closes: 12/28/20      Spokane, WA     Full-time/Hourly

 NOTE:  Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received.  Thank you.

 Summary:
Assist with the flow of merchandise within the E-Commerce department. Pull and shelve orders, ship merchandise utilizing proper shipping standards for appropriate shipping carrier, and track packages online. Maintain up-to-date website knowledge of ShopGoodwill/E-Books and its processes. Provide record-keeping services and maintain applicable paperwork. Maintain a clean, organized and safe work area. Must pass a background check.

Essential Duties and Responsibilities include the following:

• Provide excellent customer service.

• Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.

• Acquire orders to be pulled for shipping from ShopGoodwill/E-Books.

• Ship sold merchandise following current shipping vendor or other carriers' requirements and procedures as directed.

• Acquire boxes from donated goods for shipping, to minimize costs.
• Utilize packing materials appropriately when packing merchandise. Pack breakable/fragile items in an effective manner to minimize or prevent loss while maximizing best use of materials.
• Produce End of Day Reports from current shipping vendor website or other carriers as directed.
• Provide and prepare accurate shipping records of merchandise sent out.
• Assist with store merchandise returns as directed.
• Act as back-up E-Commerce Associates when/as directed.
• Track packages through tracking numbers.
• Attend mandatory training and facility/store meetings.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Work collaboratively with Workforce Development and Social Services to provide client services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.