E-Commerce Specialist & Online Customer Service - LightFire Group

• Respond to customer inquiries via email, chat, and online messaging promptly.
• Manage custom print orders, including processing revisions and ensuring accuracy.
• Provide solutions to customer issues, process returns or exchanges, and handle general inquiries professionally.
• Maintain clear and effective communication to ensure high customer satisfaction.

• Create and optimize product listings on eBay, Amazon, and other platforms.
• Ensure product descriptions, images, and pricing are accurate and up-to-date.
• Track and update inventory levels to reflect changes and maintain product availability.

• Design engaging graphics and product images for listings using Photoshop and other design tools.
• Develop promotional materials and social media content to support marketing efforts.
• Collaborate with team members to produce visually appealing online content.

• Assist with additional tasks during busy periods to ensure smooth operations.
• Help prioritize and manage tasks to effectively handle increased workloads.

• Excellent communication skills with a focus on high-quality customer support.
• Ability to manage and resolve customer issues effectively.

• Experience with product listing and management on platforms like eBay, Amazon, etc.
• Familiarity with e-commerce best practices and SEO principles.

• Proficiency in Photoshop and other graphic design software.
• Strong creative skills with attention to detail and quality visuals.

• Comfortable using various online tools and platforms.
• Strong organizational skills with attention to detail.

• Previous experience in online customer service and e-commerce preferred.
• Background in graphic design and content creation is a plus.

• High school diploma or equivalent required.
• Additional coursework or certification in graphic design, e-commerce, or a related field is beneficial.

• Full-time or part-time position available.
• Flexibility in hours may be required, especially during peak seasons.
• Pay will be established on experience and discussed in your initial interview.

LightFire Holdings, LLC., d/b/a Kanger Wholesale USA, is a high-volume e-cigarette and vapor product distribution company. Since 2014, our company has provided stores and sub-distributors with the best authentic e-cigarette and vapor products. Our two (2) distribution warehouses give us the capacity to maintain one of the largest inventories of hardware and e-liquids in the industry. We ship these great products all over the world using the major shipping companies and freight forwarders. Our close relationship with all major manufacturers insures that we have the latest products at the earliest time. We are often a testing site for new and innovative designs and flavors. What you see on the shelf is often a result of our collaborative efforts to bring to market the best in vape.While our low prices, price match, and return policies attract customers, it is our people who are the cornerstone of our company. Anyone can sell you a product, but it is the service before and after the sale that increases value. We have a competent sales team to assist you in your selection of products. Our dedicated warehouse group ensures timely and accurate shipping. The knowledgeable and friendly customer support team is ready to respond to your every question. The work ethic of our company is truly world class.Our mission and vision is to continue to provide our customers with the best products and services while promoting safe and responsible use. We do not sell to minors. We support the industry’s efforts to educate and assist cigarette smokers to quit smoking. LightFire strives to be an industry leader and trusted partner for years to come.