E-Commerce Supervisor - Kroger
Mechanicsville, VA 23116
About the Job
eCommerce Supervisor
Richmond, Virginia•Full-time
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Position Summary:
- Responsible for selecting customers’ online orders in the most efficient manner with attention to freshness and quality.
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
- Initiate and complete the selection process for customers ‘ online orders.
- Read and follow the directions given in the note section.
- Ensure quality and freshness of all items chosen.
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
- Scan and bag orders on the go while following all bagging standards.
- Maintain organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item location discrepancies, and invalid temperatures to the Store e-Commerce Supervisor.
- Inspect equipment and notify the Store e-commerce Supervisor or other store management of items in need of repair. Perform required opening and closing procedures.
- Learn and adapt to new and improved processes.
- Assist in training new e-commerce team members.
- Meet/exceed item pick-per-hour standards.
- Perform duties of the Customer Attendant if needed per company guidelines.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are Leadership Behaviors:
- Puts the Customer First - Anticipates customer needs, champions the customer acts with customers in mind, exceeds customers’ expectations, and gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
- Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
- Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion, and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, and provides candid and constructive feedback.
- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, and demonstrates good judgment about which ideas will work.
- Executes with Excellence - Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, and can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, and understands the industry and marketplace
- Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications & Education Requirements:
- Effective communication skills.
- Basic knowledge of computers
- Basic knowledge of math (adding and subtracting).
- Ability to work without supervision.
- Ability to read shelf tags.
- Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day,
- Ability to stand for extended periods of time and walk constantly.
- Ability to stoop, kneel, or crouch several times per hour.
Desired Previous Job Experience/Education.
- Experience in a production-oriented environment.
- Experience in a warehouse environment.
- Experience stocking shelves.
Potential Career Path from this position:
- Customer Attendant
- Store e-Commerce Supervisor
Source : Kroger
