EAP Counselor at The Computer Merchant, LTD.

An active, unrestricted Independent North Dakota License in the behavioral healthcare field (i.e., LCSW, LPC, LMFT).

• Masters or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or a related field.
• Two or more years of professional experience in the EAP/mental health/substance abuse/behavioral health field.
• Ability to pass a federal security clearance for a non-sensitive/high-risk public trust position.
• Includes fingerprinting and a background investigation that covers a seven-year investigative scope.

Job Summary:

As a licensed clinician, you will provide a full range of Employee Assistance Program (EAP) services for employees, managers, and the employer organization for a large government agency.

Job Responsibilities:

• Consistently provide exceptional and proactive services as a licensed clinician, ensuring smooth integration with Client operations and accounts.
• Provide direct counseling, critical incident response services, training or psychoeducational presentations, and outreach services that create awareness of EAP services.
• Make referrals to treatment services where appropriate, ensuring a satisfactory client experience transitioning from EAP services to treatment services.
• Refer to community resources to support clients' well-being and mental health.
• Comply with all Clinical and Professional protocols, processes, and Client policies.
• Understand the scope of EAP services and, as needed, communicate that scope to external parties, including clients, managers, and other support staff.
• Consult with Client supervisors concerning clinical case staffing and high-risk cases.
• Maintain and manage a caseload of direct service counseling clients, maintaining case records in accordance with Client policies and practices.
• Create and manage productive and positive working relationships with local points of contact.
• Display excellent teamwork, communication, and collaboration with the account manager and other Client staff.
• Work in collaboration with other internal and external stakeholders, always displaying professionalism.
• Using a consultative approach, establish effective relationships with our clients and proactively collaborate on opportunities for product enhancement and optimization services to meet the client's specific needs.
• Exhibit excellent interpersonal and problem-solving skills to retain and service our clients and the organization.
• Maintains the security of areas, materials, and private information. This includes physical and virtual storage and filing.
• Maintain a professional demeanor with customers and co-workers to represent Client's values and standards.
• Perform daily duties and undertake and complete related projects in the area of expertise with minimal supervision.
• Additional related projects/tasks/duties as assigned by the position's manager.

Equal Opportunity Employer Veterans/Disabled