Ebay Sales Associate - Sol's Jewelry & Loan

eBAY SALES EXPERT

Sol’s Jewelry and Loan is looking for an experienced results-driven eBay Sales Expert to be responsible for all sales job duties.  This individual will work as part of a team to meet department and store objectives while ensuring high levels of customer satisfaction through excellent sales service.

RESPONSIBILITES:

• Market products on eBay site, using well-established selling procedures and techniques
• Respond to customers inquiries regarding products, and shipments, ensuring that the right type and amount of information is forwarded
• Provides customers with information on shipment amounts, in addition to the product cost
• Go through order files to determine the quality and type of products ordered
• Look through online and physical inventory to determine the availability of products
• Pick, pack, label and ship products to the customer, and provide delivery timelines
• Respond to customer complaints regarding service and product quality, aiming to attempt to correct their issues
• Oversee inventory to ensure product availability, and assess stock situations
• Create and maintain effective relationships with vendors and suppliers to ensure that products are delivered timely
• Provide customers with detailed information regarding payment options, band process credit and debit card payments
• Handles returns and exchanges in sync with the guidelines provided by the company

REQUIREMENTS

• High school degree; Associate degree in Business, Marketing, or related field would be a plus
• Solid understanding of on-line sales and customer service principles and practices
• 3 years’ experience as an eBay sales person
• Proven work experience as a Retail Sales associate, Sales representative or similar role preferred
• Knowledge of, and desire to continually learn about commonly pawned items such as tools, jewelry, firearms or electronics
• Demonstrated selling skills including being able to effectively tell customers about the products
• Able to identify what customers are looking for by listening carefully to what the customer is saying
• Understanding of how trends in the market change quickly with ability to adapt to changes
• Ability to perform under pressure and address complaints in a timely manner
• Strong attention to detail skills with the ability to focus on detail
• A friendly and energetic personality with customer service focus
• Proficient with running a credit card processing machine, cash register, and counting change
• Familiarity with inventory procedures
• Solid communication and interpersonal skills to include proper phone etiquette
• Computer proficiency required 
• Basic math skills required
• Proficiency in English required; bilingual preferred

WORKING CONDITIONS

• Sales floor or warehouse environment

• Ability to work sitting and/or standing for long periods of time
• Ability to walk up flights of stairs and/or work in confined spaces
• Periodically works near moving mechanical parts and equipment*
• Ability to lift and/or move up to 50 lbs.
• Availability to work flexible shifts that may include weekend, holiday or evening work as needed

*Sol’s Jewelry and Loan will provide training and personal protective equipment as necessary.

 eBAY SALES EXPERT

Sol’s Jewelry and Loan is looking for an experienced results-driven eBay Sales Expert to be responsible for all sales job duties.  This individual will work as part of a team to meet department and store objectives while ensuring high levels of customer satisfaction through excellent sales service.

RESPONSIBILITES:

• Market products on eBay site, using well-established selling procedures and techniques
• Respond to customers inquiries regarding products, and shipments, ensuring that the right type and amount of information is forwarded
• Provides customers with information on shipment amounts, in addition to the product cost
• Go through order files to determine the quality and type of products ordered
• Look through online and physical inventory to determine the availability of products
• Pick, pack, label and ship products to the customer, and provide delivery timelines
• Respond to customer complaints regarding service and product quality, aiming to attempt to correct their issues
• Oversee inventory to ensure product availability, and assess stock situations
• Create and maintain effective relationships with vendors and suppliers to ensure that products are delivered timely
• Provide customers with detailed information regarding payment options, band process credit and debit card payments
• Handles returns and exchanges in sync with the guidelines provided by the company

REQUIREMENTS

• High school degree; Associate degree in Business, Marketing, or related field would be a plus
• Solid understanding of on-line sales and customer service principles and practices
• 3 years’ experience as an eBay sales person
• Proven work experience as a Retail Sales associate, Sales representative or similar role preferred
• Knowledge of, and desire to continually learn about commonly pawned items such as tools, jewelry, firearms or electronics
• Demonstrated selling skills including being able to effectively tell customers about the products
• Able to identify what customers are looking for by listening carefully to what the customer is saying
• Understanding of how trends in the market change quickly with ability to adapt to changes
• Ability to perform under pressure and address complaints in a timely manner
• Strong attention to detail skills with the ability to focus on detail
• A friendly and energetic personality with customer service focus
• Proficient with running a credit card processing machine, cash register, and counting change
• Familiarity with inventory procedures
• Solid communication and interpersonal skills to include proper phone etiquette
• Computer proficiency required 
• Basic math skills required
• Proficiency in English required; bilingual preferred

WORKING CONDITIONS

• Sales floor or warehouse environment
• Ability to work sitting and/or standing for long periods of time
• Ability to walk up flights of stairs and/or work in confined spaces
• Periodically works near moving mechanical parts and equipment*
• Ability to lift and/or move up to 50 lbs.
• Availability to work flexible shifts that may include weekend, holiday or evening work as needed

*Sol’s Jewelry and Loan will provide training and personal protective equipment as necessary.