eBilling Manager - Troutman Pepper

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The eBilling Manager is responsible for managing all aspects of the firm’s eBilling team, including personnel management, workflow coordination, and team growth and development.  The eBilling Manager acts as an information and quality control manager for the group.  The successful candidate is highly knowledgeable about legal eBilling, billing and accounting processes and has a broad understanding of BillBlast, eBilling Hub, Aderant and the various eBilling platforms.

Essential Duties and Responsibilities: 

• Provides "holistic" updates about eBbilling to Management.

• Reviews and/or prepares daily, weekly, or monthly reports as required.

• Administers BillBlast and eBilling vendor websites.

• Manages new client eBilling implementations, client transitions to new platforms, matter setups, timekeeper approvals, budgets, and appeals.

• Reviews and monitors eBilling transactions and activities to ensure efficiency, accuracy, completeness, timeliness, and conformance to client and firm policies.

• Develops strategies and tactics to optimize workflow.

• Collaborates with other department leaders to address eBilling and billing inefficiencies.

• Addresses and responds to inquiries about eBilling, providing a high level of customer service.

• Acts as a liaison and escalation point between the Legal team, eBilling team and other Troutman divisions.

• Manages a team of approximately 10 eBilling specialists

• Identifies areas of opportunity for individual team member’s development

• Works with leadership to train and develop team members

• Maintains team expectations to ensure that they are understood by each team member and monitors them for compliance

• Utilizes technology resources to maximize efficiency while maintaining the highest level of professionalism

Knowledge, Skills and Abilities:

• Ability to work in a deadline-driven environment, managing across multiple needs and initiatives.

• Highly knowledgeable in operational strategies/business models for eBilling

• Highly knowledgeable in eBilling application functionality/capabilities 

• Understands Aderant, Elite, or 3E software systems.

• Familiarity with Legal Electronic Data Exchange Standard (LEDES) billing formats

• Ability to lead a team, focusing on personnel and process improvement.

• Exercises considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff

• Strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously

• Excellent written and verbal communication skills

• Detail oriented with a commitment to accuracy

• Strong analytical, organizational, interpersonal and presentation skills

• Capable of analyzing complex problems and recommending and/or implementing solutions

• Proficient in the use of Microsoft Word and Excel

Education and/or Experience: 

• B.A. or B.S. degree preferred; any combination of knowledge, skills, and experience that demonstrate the ability to perform the core responsibilities of the role may be considered

• Minimum of five (5) years of progressive eBilling experience with supervisory responsibilities

• Highly skilled team manager with a track record of improved performance

• Experience in a law firm required    

#LI-Remote

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.

Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.