ECM Clinical Manager - Vynca

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

The ECM Clinical Manager is responsible for Clinical Oversight and Management of ECM Lead Care Managers to address the client's medical and behavioral health needs and social determinants of health. The ECM Clinical Manager will communicate directly with ECM Lead Care Managers and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings (as needed) to discuss medication management/adherence, ensure appropriate follow-up with Primary Care Provider, Behavioral Health Provider and other specialist(s). They will guide any crises encountered by ECM Lead Care Managers. The ECM Clinical Manager will collaborate with the client’s broader care team (PCP, BH clinicians, etc.) to provide client advocacy, ensure that the clients receive needed services, and measure progress toward the goals outlined in their patient-centered individualized care plan. The ECM Clinical Manager will monitor team progress and coach LCMs to succeed and manage performance where needed.

This is a remote position, but California-based applicants are preferred.

What you’ll do

Remote duties performed through HIPAA-compliant hardware and software:

• Supervise a team of approximately ten Lead Care Managers to ensure high-quality care management services.
• Oversee the creation of Individual Care Plans, assessing if clients' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary.
• Drive the team to meet key performance indicators (KPIs) effectively.
• Collaborate with the Director of Enhanced Care Management to implement changes and process improvements.
• Provide direct care management as needed to support organizational goals.
• Travel up to 20-25% within California may be required.

Your experience and qualifications

• Availability to work Monday-Friday, 8:30 am-5:00 pm (Pacific Time), with flexibility for potential evenings and weekends.
• Active RN license in California; willingness to obtain additional state licensure as needed.
• 3 years of people management experience, required. 5 years preferred.
• 2-3 years of care management experience, required.
• 1-2 years of post-acute experience. 
• Proven, results-driven leader with experience in change management in rapid-growth environments.
• Strong organizational and independent working skills.
• Proficient in Microsoft and Google applications; Salesforce experience is a plus.
• Excellent communication and motivational skills, including conflict resolution techniques.
• Working knowledge of lean Six Sigma methodology is preferred.

Compensation and benefits

• Salary Range: $90,000 - $115,000 annually, based on factors such as experience, skills, location, company needs, and market demands.
• California Salary Range: Due to state-specific market demands, the salary range for California is higher and falls between $100,000 - $125,000 annually.
• Benefits: We believe great humans deserve great benefits! At Vynca, you’ll enjoy medical, dental, and vision insurance, income protection, PTO, company holidays, a 401k plan, and access to various wellness benefits.

Additional information

• Background Screening: Employment is contingent on a background check, which may include a drug test, health screenings, and reference checks, depending on the role.
• Job Scope: This description is not exhaustive; additional duties and responsibilities may be assigned.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: Vynca Inc. is committed to diversity and inclusion, valuing applicants of all backgrounds, regardless of race, color, religion, gender identity, sexual orientation, veteran status, disability, or other protected status under the law.

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