ECM Program Manager (Orange County) - Amity Foundation

Amity Foundation, an internationally acclaimed Teaching, and Therapeutic Community is seeking compassionate and enthusiastic individuals with a desire to teach, learn and join our community as an ECM Program Manager. This groundbreaking opportunity will allow you to work with our prison and re-entry programs helping the community and will also enhance your training and experience in the field.

About Amity:
Amity Foundation is a safe place where people can change in an environment that fosters trust; where new values can be formed; responsibility developed, and lasting relationships built. Amity is dedicated to the inclusion and habilitation of people marginalized by addiction, homelessness, trauma, criminality, incarceration, poverty, racism, sexism, and violence. Amity is committed to research, development implementation, and dissemination of information regarding community building.

Remembrance, Resolution, Reconciliation, Restoration, Renewal

About the Position:
The ECM Program Manager oversees the Enhanced Care Management (ECM)- Community Supports (CS) project in the assigned County. Supports the Management Team, as well as oversee the day-to-day administration of programming activities and provides direct supervision to faculty working on this project.  ECM is a comprehensive, patient-centered approach to healthcare that aims to improve outcomes for high-need populations.  This involves the coordination of medical, behavioral, and social services to address the full range of patient needs, focusing on those with complex and chronic conditions.  ECM programs are designed to optimize care delivery, reduce unnecessary hospitalizations, and improve the overall quality of life for students served. The Program Manager is responsible for the Team Management, Staff Development, Stakeholder Engagement, Community Partnerships, Financial Management, and Program Compliance.
 
What You Will Do:

• Oversee the development, implementation, and continuous improvement of the ECM-CS program in assigned county ensuring the needs of members are being met.
• Manage, and supervise the work of assigned staff/team. 
• Comply with contract requirements, as well as state and federal regulations.
• Recruit, hire, and train a multi-disciplinary team (Advocates, Housing Navigator and Quality Assurance Specialist)
• Work closely with the Advocates and other team students to identify necessary clinical and non-clinical resources that may be needed to appropriately assess enrolled ECM students’ health status and gaps in care.
• Foster a collaborative culture that encourages teamwork, continuous learning, and excellent student care.
• Establish and maintain relationships with healthcare providers, community organizations, and other stakeholders to enhance service delivery and address the comprehensive needs of students.
• Provide oversight to billing/claiming processes, ensuring alignment with contractual requirements and Medi-Cal ECM standards.
• Utilize data to inform program decisions, track performance against goals, and identify areas for improvement.
• Oversee and coordinate the allocation of designated resources, administer the record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines. 
• Evaluate program operations and activities in terms of over-all effectiveness and compliance; implement improvements and modifications as necessary; and adjust overall goals and objectives in response to program directives and/or student needs. 
• Ensures compliance with Amity policies and procedures, and applicable contract obligations.
• Attends and participates in Amity community building functions.
• Attends workshops, meetings, and trainings as requested by supervisor.  
• Performs other related duties as assigned.

What You Will Bring:
 

• Excellent interpersonal and communications skills and the ability to work effectively with a wide range of constituencies in the community and within the organization.
• Knowledge of contract parameters, objectives, milestones, and other deliverables.
• Knowledge of contracting process and associated local, state, federal and other regulations.
• Ability to integrate budgetary and service utilization data, forecast expenditures, and respond to ensure both effective provider utilization and budget compliance.
• Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
• Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
• Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
• Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
• Strong oral and written communication skills.
• Proficient with software such as Microsoft Office Suite (Word, Excel. Email, Internet, etc.).

What We Bring:

• Medical, Dental, Vision.
• Paid vacation, sick time, & holidays.
• 401K, HSA, & Life insurance programs.
• Organization committed to community action.
• Community oriented workplace.

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