eCommerce Merchandising Manager

Location: Hendersonville, TN, 37075

The eCommerce Merchandising Manager will oversee, direct, and support members of the eCommerce merchandising team. They will be involved in recruitment and hiring of eCommerce merchandising staff and conduct performance evaluations. The manager will identify training needs for current staff and coordinate training programs for current and new staff.

Supervisory Responsibilities:

• Oversees, directs, and supports members of eCommerce merchandising team
• Involved in recruitment and hiring of eCommerce merchandising staff and conducts performance evaluations
• Identifies training needs for current staff and coordinates training programs for current and new staff

Duties and Responsibilities:

• Select, implement, and manage the Product Information Management (PIM) system to ensure efficient product data management and synchronization across channels.
• Establish and maintain strong relationships with vendors to obtain accurate product images, pricing, and specifications.
• Collaborate with the graphics department to create and deliver high-quality product images for e-commerce and marketing purposes. Develop detailed and accurate product page content, including descriptions, features, and specifications.
• Play a pivotal role in new product launches by helping to define product requirements and ensuring a smooth transition to market.
• Own and maintain the e-commerce product catalog, including product attribute taxonomy and on-site navigation. Ensure product data accuracy and completeness. Enter all information into the PIM and maintain product completeness.
• Manage product requirements lists within PIM and ensure product data integrity and provide formatted product lists for configuration teams.
• Provide the marketing and eCommerce teams with relevant product information to support marketing campaigns and initiatives.
• Develop and implement strategies to optimize product category organization, on-site navigation, and product listings for both e-commerce and SEO purposes.
• Analyze current business performance to identify opportunities and risks in future product assortments.
• Partner with marketing, fulfillment, IT, merchandising, and vendor teams to ensure product information accuracy, efficient fulfillment, and effective merchandising.
• Additional duties as assigned by management.

Required Skills/Abilities:

• In-depth knowledge of eCommerce platforms, customer engagement metrics, and merchandising best practices, including product categorization, content optimization, and cross-selling strategies.
• Strong analytical skills to analyze data and identify trends.
• Experience collaborating with IT and technology teams to implement and deploy systems and data-driven initiatives.
• Exceptional relationship management, presentation, and communication skills to build trust and credibility with cross-functional teams.
• Excellent organizational skills with a strong emphasis on attention to detail and maintaining data accuracy.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
• Acute attention to detail and ability to research and problem-solve issues.
• Demonstrated experience managing third-party vendors and working closely with cross-functional teams.
• SEO experience a plus

Education and Experience:

• High School Diploma or equivalent required.
• Bachelor's degree in marketing, merchandising, or a related field preferred.
• Minimum of 5 years of experience in eCommerce, web merchandising, usability, digital marketing, or related project management, ideally within retail or eCommerce sectors.
• 3+ years of experience in PIM systems and management.
• Experience in implementing PIM systems is a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds on occasion.

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