eCommerce Specialist - Vetsource

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

eCommerce Specialist
The eCommerce Specialist will oversee the performance and efficacy of the eCommerce catalog. They will be responsible for creating and managing product listings in our catalog, monitoring key metrics such as inventory performance, handling time, shipping time, and analyzing product sales reports. This Specialist will work directly on eCommerce platforms including the company's systems connected via APIs. This role is crucial in maintaining and optimizing our eCommerce business, ensuring our product listings are effective and our performance metrics are continuously improving.

This is a full-time, remote position.

WHAT YOU’LL DO

• Create and manage a large eCommerce catalog using best-in-class industry standards for hundreds of products.

• Proactively monitor, research, communicate and escalate key sales metrics to ensure delivery of a positive customer experience.

• Manage support tickets and communication on product listing tasks.

• Ensure compliance with Vetsource’s policies and guidelines, monitor metrics and take corrective actions as needed as it relates to customer service, pricing, and compliance.

• Analyze sales data and performance metrics to identify trends and growth opportunities. Generate detailed product analytic reports and provide actionable insights to the internal team to optimize our product listings.

• Collaborate with Marketing & Operations to support the activation of product advertising campaigns.

• Monitor and manage inventory and shipping performance, including order connectivity and processing to optimize our ability to deliver against customer promise.

WHAT YOU BRING

• Bachelor’s degree in business, Marketing, or a related field or experience.

• Minimum 2 years of experience in an eCommerce platform.

• Proficient in data analysis and familiar with tools such as Excel and Google Analytics.

• Familiar with eCommerce advertising.

• Pet medication and therapeutic diet experience, preferred.

#LI-Remote #LI-IL1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Employee Resource Groups, and fun company events!
   

* For Canadian based employees these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all employees are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $69,958 - $80,000 (annualized)

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com