eCW Training and Support Specialist - Visiting Docs

Position Summary:

The eClinical Works Training and Support Specialist is responsible for the effective development and support of the eClinicalWorks EMR system, comprehensive training, and technical support to end-users. This role requires a deep understanding of healthcare workflows and IT expertise to ensure that healthcare providers and staff can utilize the eCW system efficiently and effectively in their daily operations.

Essential Duties and Responsibilities:

• Supports and implements the organization’s vision, mission, and values
• Provides comprehensive training and technical support to end-users
• Facilitates training sessions, assists with system implementation, troubleshoots technical issues, and ensures efficient utilization of EMR software
• Optimizes the EMR system’s functionality and user experience
• Conducts group or individual training sessions to educate end-users (existing employees and new hires) on eCW functionalities, workflows, and best practices
• Develops and updates training materials, including user manuals, guides, and presentations
• Coordinates with all departments to implement documented workflows to be trained
• Evaluates current processes to improve efficiency and quality, and ensures consistency of methods and practices at each site
• Provides guidance on system configuration, access rights, and security protocols
• Functions as EHR/EMR super user performing admin tasks such as adding, deleting, or modifying employees, offices, visit note templates, letter templates, provider schedules, audit management, e-prescription setup (medications, pharmacies), creating custom reports, and other admin related tasks
• Identifies opportunities to enhance user experience and streamline workflows within the EMR system and remains abreast of new functionality and system changes
• Acts as a liaison between clinical, front office, administrative, and informatics technology team
• Develops strategies and best practices to incorporate into future information systems and policies
• Maintains knowledge of the Uniform Data Set (UDS)
• Perform other duties, as assigned

Education / Qualifications / Requirements:

• Bachelor’s degree in Business Information Systems, Computer Science, or Healthcare Informatics; minimum of 3 years hands-on experience with electronic medical/health record (EMR or EHR) systems, or the equivalent combination of education and experience
• Experience in delivering training sessions or providing technical support in a healthcare setting
• Strong problem-solving and analytical skills with the ability to troubleshoot technical issues
• Strong technical and numerical skills with advanced Excel skills
• Certification in eClinicalWorks preferred

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.