ED Patient Access Tech - 1st Shift at TEKsystems

My client, a reputable healthcare company in Norfolk, VA, is hiring for a ED Patient Access Tech!

Job Description:

• Currently the patient registration techs in the ED are divided into 3 areas and they will be trained on all areas-
• Quick Book - this is the most basic patient registration when they walk into the ER. They will get the patient name, DOB, basic demographic info to get them checked in. There is no insurance verification at this point - they will go straight to the triage nurse to go over systems.
• Minor Care - This is at the front (second desk) -insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Responsible for accurate data collection, documentation, and data retrieval with computerized systems - getting the rest of the demographic info needed (up front provider who sees patient in triage room and one that sees patient in the waiting room)
• Main Treatment Area- this is the same process as minor care however these are for more serious patients - full registration
• They also have mental health registration, which they are seeing alot of recently
• They usually have 4-5 patient access techs working per shift
• The schedule comes out in 4 week periods and they will know what area they are working-
• Hot seat - desk at nurses station - all transports that come in, traumas that come in, admissions that go up to the floor
• Quickbooks- registration at the front
• Currently the ED is seeing alot of mental health, trauma, cold & flu- need to be comfortable with germs
• Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services.
• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and entrance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs

Qualifications to Apply:

• Have to be able to work in high volume and high pressure environment
• Strong customer service/patient experience - they are dealing with kids so this is huge for CHKD. This is the most important qualification
• Currently willing to train if no registration experience Just looking for strong customer service and ability to work in a fast paced environment
• EPIC experience would be helpful
• Insurance knowledge is extremely helpful
• Strong computer skills - they work in EPIC, Eclipses, PowerChart and FirstNet (after April 1, eclipses is going away and Revelate is their new EMR)
• Need to be comfortable dealing with the traumas that come in as well as all illnesses- flu RSV

APPLY NOW!!!!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.