POSITION DESCRIPTION:
The EHR Analyst II is a multi-specific EHR subject matter expert for all aspects of the life cycle of clinical information systems implementation. Supports effective EHR transformation within assigned clinical practices in accordance with strategic business objectives. This role also provides mentorship and guidance to EHR Analyst I’s and trains additional EHR Analysts as needed. Other key responsibilities include creating course content and training materials, providing training to both providers and staff, creating reports, serving as the sub-specialty or division point of contact and owning EHR Optimization work.
ESSENTIAL JOB FUNCTIONS:
Supports strategic planning related to future direction of Clinical Information Systems by:
Documenting outcomes at the program or service level. Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level across the care continuum, or at the system level. Supports the leading and organizing delivery of care to assure continuity of care and peer accountability for practice, including access to care across the care continuum.Uses informatics knowledge/judgment to promote staff involvement in planning, decision-making and evaluating outcomes.Participates in interdisciplinary process improvement teams to identify potential improvements in the current use of the systems and potential future uses of the information systems.Ensures existing and future information systems facilitate clinical practice, delivery of safe patient care and are consistent with clinical practice standards.Meets frequently with clinical and operations leadership to identify and discuss performance improvement opportunities to be addressed through information systems project.Identifying and investigating industry "best practices" with regard to information systems implementations, and arranging conference calls and site visits as warranted; translates industry "lessons learned" into tactical guidelines.Determines the most appropriate use of expertise in systems issues requiring intervention and quality and performance measures.Follows established processes and mechanisms that obtain and respond to clinician feedback.Supports integration of quality improvement and safety-enhancing methodologies and tools in order to improve workflow processes, changes in health information technology, regulations, standards and evidence in a healthcare setting. Applies knowledge, data and information to develop workflows that support evidence-based models for health information technology solutions. Leads/facilitates focus groups and meetings as needed to strategize workflow issues, including the local Epic optimization request process. Develops and manages the project activities for clinical tasks relating to assigned information systems project(s) by:
Identifying timelines, deliverables and milestones and appropriately escalates issues that may compromise project timelines, goals or budget.Working in partnership with leadership and staff to translate clinical requirements into specifications for the clinical information system. Reviewing IHA’s clinical documentation processes and workflows, and make suggested improvements as needed.Organizing and leading IHA’s effort to analyze, document and optimize EHR and clinical workflows, relative to information systems implementations.Identifying workflow and process changes that will enhance the use of the clinical information systems; evaluates the impact the information systems have on user workflow.Providing content expertise around clinical regulatory and compliance issues; translates compliance challenges into automated rules/alerts/reminders that can improve compliance and patient safety.Participates in the development of project scope, timelines, clinical data standards and electronic form design principles and guidelines. Develops and evaluates standards, procedures, processes and automated tools that support access and management of clinical data.Works collaboratively with the team(s) dedicated to information systems design, build, testing and training activities, and the phased implementation of the new system.Maintains on-going user communication and provides continuous project reports by:
Providing status reports throughout the design, build, testing and implementation phases; makes formal progress reports and communicates status, issues and actions taken to manager, senior leadership, medical staff, clinical leadership and other interested parties; makes verbal and written presentations to project teams and management.Developing and evaluating the effectiveness of communication tools and processes.Assuring user competency by obtaining information on usage of the system and workflow concerns through established, regularly-scheduled rounds in the facility.Systematically evaluates current workflow and formulating outcomes for groups of patients and/or organizational processes within an area of expertise.Provides EHR training by:
Conducts specialized educational sessions for staff and providers related to new and existing systems and processes, including EHR implementations.Delivers course content in a way that meets course objectives and adult learning principals; anticipates areas of difficulty and/or questions and quickly adapt training to meet the needs of students. Provides feedback to students to ensure learning objectives are met and knowledge transfer has occurred. Develops course content, training materials, classroom handouts, instructional materials, job aids, manuals, videos or others as necessary; ensures training materials are adaptable to various learning environments (classroom, remote training, etc.). Illustrates the impact of personal health records, patient-supplied data, patient portals and other patient-enabling technologies on clinical care.Periodically and systematically updates training materials to ensure that they reflect changes with respect to feedback provided through the evaluation process, input received at meetings or from other sources recommending change or improvements to support an effective training program.Conducts needs assessment to determine training solutions; designs, modifies or assists in the development of customized adult educational programs.Assess training effectiveness to ensure incorporation of taught skills into employees work behaviors; recommends and/or implements innovative solutions, modification and enhancements to technology training programs.Other Duties
Manages multiple projects simultaneously and adapts to frequent changes in priority.Manages teams to consensus decisions that support organizational objectives.Functions as an internal consultant in evaluating programs, resources, and services. Gains buy-in and acceptance of system changes; serves as primary driver of adoption and incorporation of new development into existing workflows.Performs other duties as assigned.ORGANIZATIONAL EXPECTATIONS:
Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.Must be able to work effectively as a member of the Information Systems team. Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.Maintains knowledge of and complies with IHA standards, policies and procedures.Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respect cultural differences.Uses resources efficiently. Responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities. MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor’s degree or equivalent education and experience in health care or information technology. Master's Degree in health care or information technology or related discipline preferred.
CREDENTIALS/LICENSURE: Current Michigan RN licensure preferred or RHIT (Registered Health Information Technician) preferred.
MINIMUM EXPERIENCE: 3-5 years’ relevant work experience utilizing EHR (Epic preferred) in a medical practice environment, with strong preference for IHA office experience and/or clinical informatics background.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
Maintains a working knowledge of applicable Federal, State and local laws and regulations. Maintains up-to-date knowledge of trends and advances in the field of Healthcare Informatics and related hardware and software technology, clinical practices, regulatory standards and organizational direction.Advanced project management, leadership and EHR experience; must have progressively responsible experience serving as a subject matter expert, specialist or a consultant.Understands system requirements and authors development requests with health information technology systems where appropriate.Ability to serve as primary support contact for EHR and to coordinate all issues that arise.Ability to build and maintain effective working relationships with IHA and office leadership.Familiarity with information systems, clinical software and other computer applications.Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.Models teamwork within the analyst team and the IS Department; demonstrates the ability to operate in a collaborative, shared leadership environment.Utilizes professional standards of care, scientific evidence and practice to evaluate health care programs across the care continuum. Ability to communicate effectively (i.e., speaking, listening, writing) in order to conduct training, recommend findings to administration and/or share information among staff members.Excellent communication skills in both written and verbal forms, including proper phone etiquette and ability to actively listen. Ability to read, understand and respond to detailed written and oral instructions. Ability to speak before groups of people, either in-person or virtually, and apply consultative skills to work effectively within assigned areas of the organization.Competent level of understanding and application of adult learning principles and training methodologies.Demonstrated initiative and excellent follow through to ensure resolution of open items.Ability to exercise sound judgement and problem-solving skills.Ability to troubleshoot problems and questions from end-users and provide resolution and requested information.Ability to research, evaluate and analyze alternatives to reach issue resolution.Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, vendors and the general public. Good organizational and time management skills to effectively juggle multiple priorities, time constraints and deadlines.Thorough knowledge of IHA policies and procedures.Ability to handle patient and organizational information in a confidential manner.Ability to travel to other office/practice sites and meeting and training locations. Successful completion of IHA competency-based program within introductory and training period.MINIMUM PHYSICAL EXPECTATIONS:
Physical activity that often requires keyboarding and phone work.Physical activity that often requires time working on a computer, sitting and standing.Physical activity that often requires walking, bending, stooping, reaching and/or twisting. Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.Ability to operate a vehicle or gain transportation to multiple locations.MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in both an office environment and in a medical facility and requires regular walking to various locations around the hospital/clinic. It involves frequent interruptions, competing priorities and significant interaction with people which can be stressful at times.
PI254003170
