Electric Dispatcher - Customer Service Rep - Kelley Electric

Spark your career with Kelley Electric! We're on the lookout for a dynamic full-time Electric Dispatcher - Customer Service Rep to join our passionate team in Allentown, PA. This dispatch position enjoys competitive pay ranging from $17-$19 per hour and an impressive benefits package that includes:

• A 401(k) with match
• Health, dental, and vision insurance
• Flexible schedules
• Paid time off

At Kelley Electric, we're not just about providing excellent service; we're about creating a positive, family-oriented workplace where you'll thrive!

GET TO KNOW OUR COMPANY

Kelley Electric, a budget-friendly electrical company with 26 years of experience, is dedicated to providing top-notch service in Allentown and the Lehigh Valley area. We've built a team of skilled electricians who prioritize safety and excellence, using the best equipment to ensure that every job is done correctly the first time. Employees enjoy performing rewarding work and love having a great work-life balance. We have a growth-oriented culture, making this an excellent place for motivated people to learn more and advance professionally!

GET TO KNOW THE ROLE

Join us for a full-time, in-office dispatch role in Allentown, PA. You'll work Monday to Friday from 8:30 AM to 4:30 PM, ensuring you have time to enjoy life outside of work while being an essential part of our team.

As you step into your role as an Electric Dispatcher - Customer Service Rep each day, you become the heartbeat of our operations. Your phone rings, and you're ready to greet our customers with a friendly voice, explaining how our service calls work and scheduling appointments with ease. With your organizational skills, you dispatch our skilled technicians efficiently, ensuring they're on the road and ready to serve. Throughout the day, you connect with customers to follow up on estimates and answer any questions, making sure they feel valued and supported every step of the way.

What You Need to Succeed:

• High school diploma or equivalent
• Experience with Microsoft Word and Excel
• Strong communication skills and a customer-first mindset
• Must be comfortable telling customers about dispatch fee and providing value over the phone to book the service call
• 80% booking ratio required

Preferred Qualifications:

• Experience in the home services industry

WE WANT TO HEAR FROM YOU!

Are you ready to power up your career with Kelley Electric as our new Electric Dispatcher - Customer Service Rep? Don't wait! Our initial application process is quick and easy-just 3 minutes and completely mobile-friendly. We can't wait to welcome you to our team!