Electric Power Generation Field Service Technician at Yancey Bros. Co CAT
Macon, GA
About the Job
Who We Are:
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
As an Electrical Power Generation Field Service Technician, you will be the field service support of our Caterpillar Commercial Product line
Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, Industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems.
Primary Responsibilities:Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving.
Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory.
Provide guidance, assistance, and training to service technicians and customers as requested.
Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel.
Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements.
Write full reports on findings from field service events, with clear, concise information.
Communicate daily clear comprehensive field reports regarding assigned units.
Represent the Power Systems group in the field.
Maintain service manuals.
Perform all work in accordance with established time, quality standards and safety procedures.
Must be able to obtain a CDL license if required
Additional Responsibilities:Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn
You should possess a strong sense of urgency and desire to provide superior customer service
The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:High school diploma or equivalent preferred.
Three (3) years of EPG field experience or accepted alternate
Required Qualifications/Skills:Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment.
Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
Microsoft Office Software proficiency
Able to read electrical schematics and equipment mechanical drawings
Excellence at managing Customer relationships
High level of responsiveness, and a strong proactive attitude to problem solving
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands-on work.
Preferred Qualifications/Skills: EGSA Certification a plus
Technical Degree or Certification a plus
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros
Co
offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompetitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentTuition Reimbursement
Ongoing Training
Advancement Opportunities
Education
Preferred
Technical/other training
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
As an Electrical Power Generation Field Service Technician, you will be the field service support of our Caterpillar Commercial Product line
Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, Industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems.
Primary Responsibilities:Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving.
Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory.
Provide guidance, assistance, and training to service technicians and customers as requested.
Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel.
Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements.
Write full reports on findings from field service events, with clear, concise information.
Communicate daily clear comprehensive field reports regarding assigned units.
Represent the Power Systems group in the field.
Maintain service manuals.
Perform all work in accordance with established time, quality standards and safety procedures.
Must be able to obtain a CDL license if required
Additional Responsibilities:Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn
You should possess a strong sense of urgency and desire to provide superior customer service
The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:High school diploma or equivalent preferred.
Three (3) years of EPG field experience or accepted alternate
Required Qualifications/Skills:Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment.
Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
Microsoft Office Software proficiency
Able to read electrical schematics and equipment mechanical drawings
Excellence at managing Customer relationships
High level of responsiveness, and a strong proactive attitude to problem solving
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands-on work.
Preferred Qualifications/Skills: EGSA Certification a plus
Technical Degree or Certification a plus
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros
Co
offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompetitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentTuition Reimbursement
Ongoing Training
Advancement Opportunities
Education
Preferred
Technical/other training
