Electrical Reliability Software Developer & Support Specialist (The Woodlands, Texas, United States) - Entergy

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

***This is a hybrid role requiring at least 2 days of in office work each week and can be in either Little Rock, AR or The Woodlands, TX.  Relocation will be required for those outside the area, relocation assistance is not available for this role.***

*The official job title for this role is IT Specialist, I*

Job Summary/Purpose

This role provides support for real time specific applications for the business unit. The primary responsibility is application development, maintenance and support of Entergy’s custom and vendor Power Generation applications.  This includes custom applications that support financial systems, power generation hr data and fleet output reporting.  Third party applications such as PCI (PowerCosts Inc), Itron MV90 Systems for Power Generation.  This role will be filled as an IT Specialist I.

Job Duties/Responsibilities

• Provide operations support, ensuring production systems and devices are online and available; this includes non-business hours on-call support.
• Provide and maintain real time systems application availability, ensuring that applications are active and operating as defined in service level agreements.
• Troubleshooting and debugging of custom and vendor applications
• Support the design, development and testing of real time systems applications and enhancements.
• Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party application systems.
• Participate in team 24 hour on-call rotation.
• Learn and understand power system operations business needs and objectives; recommend and design applications and implement enhancements that meet customer business needs.
• Additional Duties
  • System patching
  • Data requests
  • Audit response
  • End User support
  • Technical writing

Minimum Requirements

Minimum education required of the position.

Bachelor’s degree in business, Engineering, or Computer Science or equivalent work experience.

Minimum experience required of the position.

• 0+ months of relevant technology delivery with Subject Matter Expertise for Operational Technology
• Desired experience for the position
  • Experience providing on call support to customers in difficult situations.
  • Experience with the operational areas of the company (Nuclear, Power Generation, Power Delivery, SPO)
  • Experience and strong skills in interfacing with management and the ability to communicate technical issues to non-technical senior managers.
  • Experience with control systems security, security architecture, network security engineering or secure network development experience with electric power utilities

Minimum knowledge, skills, and abilities required of the position.

• Very Good Communication Skills
• Technical Competence should equal Basic to Proficient in IT or OT services.
• Applied knowledge of helpdesk and work tracking tools.
• Demonstrated experience leading a team to deliver IT services.
• Hands on experience in developing and implementing security control policy and procedures.
• Knowledge of system engineering processes, particularly requirements analysis, interface definition, and detail implementation planning.
• Knowledge of business continuity and recovery planning.
• Knowledge of security controls testing, security audits, and security assessments.
• Knowledge of the operation of the electric power and/or generation systems

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Primary Location: Texas-The Woodlands Texas : Woodlands || Arkansas : Little Rock 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 115635
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.