Electronic Monitoring / Drug Testing Technician (Waukesha) at Wisconsin Community Services
Waukesha, WI 53072
About the Job
Position Summary: This position has responsibility for all technical functions in regards to the WCS Electronic Monitoring and Drug Testing programs. This position is primarily based in Waukesha, however, will report to various locations depending on coverage needs. The additional locations include: Milwaukee Administrative office and the Milwaukee Courthouse Complex (Safety Building). The position will perform installations, technical maintenance, assistance with inventory control, de-installations, direct observation drug testing, and reporting, according to WCS and Alcohol Monitoring Systems (AMS) policies and procedures. This position reports to the Assistant Program Director of the Electronic Monitoring Unit in Milwaukee.
Essential Functions:
1. Ensure GPS/SCRAM program is set up and administered according to AMS process and procedure guidelines.
2. Provide supervision and support on a daily basis for WCS GPS Program Participants in Milwaukee, Waukesha, Washington, and Manitowoc Counties, as well as other locations where there is a demand. This includes equipment installation and removal and maintenance of equipment.
3. Ensure complete enrollment/data entry for all participants in SCRAMNET.
4. Assist to review and resolve all scheduled maintenance alerts.
5. Assist to review and resolve all communication alerts.
6. Report all alerts and violations in a timely manner according to program protocols.
7. Review and manage program participant agreements.
8. Ensure participants who are paying for electronic monitoring are following agency procedures for payment guidelines, and collect and secure participant fees to the Assistant Director of Electronic Monitoring/Director of Electronic Monitoring.
9. Provide notification and follow up with agencies and participants based on Daily Action Plans provided by AMS.
10. Maintain inventory and physical control of all equipment at all locations as required. Report any lost or stolen equipment immediately to the Assistant Program Director or Program Director.
11. Collaborate and coordinate with the Assistant Director of Electronic Monitoring and the Director of EM Operations regarding any concerns with the daily operations.
12. Work with WCS program staff and external entities involved with electronic monitoring.
13. Clean equipment according to procedures and secure the equipment in the inventory.
14. Perform drug testing (urine and oral), following all chain of custody and specific program protocols in the Milwaukee and Waukesha County.
16. Check and stock inventory of all drug testing supplies and alert Supervisor of low inventory.
17. Dispose of positive urine screens stored in the refrigerator, per posted disposal schedule.
18. Provide backup coverage for weekend/afterhours drug testing.
Other Duties and Responsibilities:
- Other job-related duties as may be necessary to carry out the responsibilities of the position.
Knowledge, Skills and Abilities: Thorough understanding of the court system including programs and procedures. Understanding of case management principles and practices. Experience with managing web-based software and data entry preferred. Specific training and ongoing technical support for the GPS/Drug Testing equipment will be provided. Must possess good writing skills, and the ability to multi-task. Develop/maintain positive relationships with Criminal Justice System officials. Certification with EM equipment required within 60 days of hire.
Minimal Qualifications and Salary Schedule: Associates degree in criminal justice or related field. Strong preference for Intoxicated Driver case management experience. Other case management or offender monitoring will be considered. Valid driver’s license and insured automobile required.
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Work Relationship and Scope: Reports to the Assistant Program Director and Director of EM Operations. Has contact with a wide variety of individuals including SCRAM Systems personnel, HOC staff, GPS participants, courthouse personnel, treatment providers, law enforcement, various criminal justice agencies and other WCS staff.
Personal Attributes: Follow agency Code of Conduct; adhere to established policies and procedures of the EM program and agency as well as of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, participants and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency core values, mission, and vision.
Working Conditions: Work is performed both in an office environment and in the community. The weekly scheduled hours average 40 hours per week; flexible work schedule may include some evening hours. Travel is required to install, maintain and remove equipment. Work with persons involved in the criminal justice system.
Physical Demands: Duties require good hearing and the ability to communicate verbally; hand and finger dexterity for data entry and typing; ability to perform electronic monitoring installations which requires bending, kneeling/squatting to perform this function; ability to collect and directly observe participants being drug tested, following the specific county protocols. Involves driving to various internal and external programs utilizing electronic monitoring and drug testing in Wisconsin.
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