ELIGIBILITY ADMINISTRATOR (Junior Administrative Officer) RANGE 12 / AMEA - Municipality of Anchorage
Anchorage, AK
About the Job
ELIGIBILITY ADMINISTRATOR (Junior Administrative Officer) RANGE 12 / AMEA
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ELIGIBILITY ADMINISTRATOR (Junior Administrative Officer) RANGE 12 / AMEA
Salary
$24.75 - $31.58 Hourly
Location
Anchorage, AK
Job Type
Regular / Full Time
Job Number
2024-00973
Department
Public Transportation
Division
Para Transit Services
Opening Date
11/07/2024
Closing Date
11/19/2024 5:00 PM Alaska
+ Description
+ Benefits
+ Questions
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA. If the person selected is not affiliated with the Anchorage Municipal Employees Association (AMEA), he or she must become a member in good standing within 31 days of beginning work.
DEPARTMENT: Public Transportation
HOURS OF WORK: Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evenings and weekends.
LOCATION: 3625 Dr. Martin Luther King Jr. Avenue
Example of Duties
Under general supervision: Lead the administration and management of the AnchorRIDES eligibility program. Conducts in-person cognitive and functional assessments, makes eligibility determinations in compliance with Americans with Disabilities Act and Federal Transit Administration regulations. Enforces the no-show and suspension rider policy and coordinates the appeal process, including recruitment and education of the Appeals Board members. Identifies opportunities for outreach initiatives. Represents the department and engages in public speaking on all public transportation services. Manages client information and record-keeping. Prepares and coordinates contract documents and performance data. Leads, supports, and trains office associates, in assessing and determining the mode of transportation best suited for the need of the individual. Maintain, support and coordination of IT activities
for Trapeze Certification, Reports, and Suspension modules. Ensures data accuracy and work with contractor(s) to identify and create reports. Leads, coordinates, and plans software updates, upgrades, or new software replacement, through the identification,
acquisition, and procurement process, to include funding and grant writing applications, implementation, and training to the work unit. Leads the complaint and comment process by receiving, reviewing, documenting, assigning, and routing to the contract administrator and contractor for resolution. Keeps the status of the resolutions and prepares a final monthly complaint/ comment summary report and status update. This position is expected to work independently with only general guidance.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED or equivalent and four (4) years of experience in the field related to the position. Employment is conditional based on a satisfactory background check which includes criminal, education, and employment history.
OR
Associate's degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and two (2) years of experience in the field related to the position. Employment is conditional based on a satisfactory background check which includes criminal, education, and employment history.
OR
Bachelor's degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and experience in the field related to the position.
Employment is conditional based on a satisfactory background check which includes criminal, education, and employment history.
Additional requirements:
· State of Alaska Driver's License at time of hire.
Preferences:
Certified Rehabilitation Counselor
Certified Disability Management Specialist
Certified Case Manager
Certified Public Transportation Professional
Additional Important Information
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, the appointment in this position will be conditional based upon a satisfactory background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.
If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska driver's license and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states if the Alaska driver's license was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant.
For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines. (http://www.muni.org/Departments/employee_relations/Documents/DrivingConvictionsGuidelines.pdf)
All required certifications and licenses must remain current for the duration of employment
Military Service Interview Preference :
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process:
Once an applicant clicks the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday – Friday 8:00 a.m. - 5:00 p.m. Alaska Time.
The MOA is an EO and AA employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits:
+ Medical/Dental/Vision/Audio
+ Life Insurance
+ Dependent Life Insurance
+ Short Term Disability
+ Long Term Disability
+ Flexible Spending Accounts – Health and Dependent Care
+ Health Savings Accounts
Retirement:
+ State of Alaska Public Employee Retirement System (PERS) Program
+ 401(k) and 457 Savings Plans
Employer Paid Benefits:
+ Employee Assistance Program
+ Paid Leave Plan
+ 11 Paid Holidays
For an overview of our medical benefit package go to http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries (http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries.aspx) .
01
In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).
Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.
If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.
Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?
+ Yes
+ No
02
Are you a current Municipal employee?
+ Yes
+ No
03
Are you a current Municipal Employee affiliated with AMEA?
+ Yes
+ No
04
What is your highest completed level of education as it relates to this position?
+ High School Diploma/ GED/ Other
+ Associate's Degree in accounting, business administration, computer information systems, finance, or similar discipline.
+ Bachelor's Degree in accounting, business administration, computer information systems, finance, or similar discipline.
05
How many years of experience do you have determining eligibility and managing programs?
+ None
+ Some experience but less than 2 years
+ 2 years but less than 4 years
+ 4 years or more
06
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
07
Do you currently possess a valid State of Alaska driver's license, or have the ability to obtain one by time of hire?
+ Yes
+ No
08
Do you have experience working with software systems such as Trapeze Paratransit, SAP, and NEOGOV?
+ Yes
+ No
09
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
10
Do you have experience with Transit Scheduling Software?
+ Yes
+ No
11
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
12
How many years of experience do you have in customer service including complaint management, conflict resolution, and problem solving?
+ None
+ Some but less than 2 years
+ 2 years but less than 4 years
+ 4 years or more
13
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
14
How many years of experience do you have in client management including scheduling and record keeping?
+ None
+ Some but less than 2 years
+ 2 years but less than 4 years
+ 4 years or more
15
Describe the experience you referenced for the above question and indicate which position(s) in your application's Work History supports your response.
Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
16
Please describe your experience participating in community outreach activities and note which position on your application you participated in these activities. If you do not have any experience, please write N/A.
Required Question
Agency
Municipality of Anchorage
Address
632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501
Phone
(907) 343-4442
Website
http://www.muni.org/jol
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Source : Municipality of Anchorage
