Email/Case Resolution Specialist at TEKsystems

Description:

This is not a high call volume position, this is a HEAVY email and HEAVY case resolution role and customer service position!

• This is a Fleet management company
• This opening is on the Customer Support team, they support the account managers who manage the fleet
• Assist with ordering vehicles, assist with anything customer service related
• For example, “my vehicle has been impounded”. It’s this customer service reps job to help the drivers and educate them on the service that they need in the future
• Answer a high volume of customer emails and cases, Must be able to think outside of the box and problem solve
• Must be comfortable making a few outbound calls, Follow up with customers on inquiries and insure all data is accurately notated into the system
• Multi-task and type customer information into the system in real time
• Utilize internal issue tracking system – CARE – to follow through on customer inquiries and issues
• Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes.

Skills:

customer service, data entry, customer resolution, email, customer service skills, microsoft office, microsoft outlook, excel data entry, excel database

Additional Skills & Qualifications:

MUST HAVE:

-2+ years of customer service experience (Office)

-Strong written and email communication

-Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences

-Strong computer savvy skills (Will work in multiple databases and monitors)

-Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste)

-Basic Excel (Ability and willingness to learn it)

-Achieved a HS Diploma

#prioritycentral

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

▪  Medical, dental & vision 

▪  Critical Illness, Accident, and Hospital 

▪  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

▪  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

▪  Short and long-term disability 

▪  Health Spending Account (HSA) 

▪  Transportation benefits 

▪  Employee Assistance Program 

▪  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.