Embedded Concierge Representative - Kenworth Sales Company
Spokane, WA
About the Job
The world learned just how essential the trucking industry is over the last couple of years! Come be a part of our success and the valuable impact the trucking industry has on our economy!
We have a great career opportunity for an Embedded Concierge Representative in our Spokane, WA location!
Enjoy a fast-paced work environment, interactive role with team members and customers along with many opportunities for growth among our 25 locations in the West and 9 locations in the East.
Benefits
Full rich benefit package including medical, dental and vision and paid life ins as well as a 401K with an aggressive match, vacation and holiday pay.
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Earn $20 - $30 an hour (DOE)!
Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
Embedded Concierge Representative Job Summary:
The primary function of an Embedded Concierge Representative is to deliver excellent customer service to internal and external customers as an extension of all service locations within Kenworth Sales Company. Coordinate delivery of detailed breakdown status reports and information from our service departments to the customer on a scheduled and as needed basis. Field inbound calls from Paccar Premier Care and act as the liaison between the customer, Premier Care, and the Service Department, initiating mobile and in-shop services as well as towing as the situation requires. Provide parts support to customers and shops on an as needed basis. This position is off site and located at the Systems Transport facility.
Embedded Concierge Representative Duties and Responsibilities:
1. Maintains communication with Fleet, Premier Care, and other interested parties.
2. Monitor health of Kenworth Sales Concierge Fleets vehicles throughout the country as assigned.
3. Maintains open and effective communication, and positive dialogue with Service Department Managers, Warranty personnel and Service Office Staff of all Kenworth Sales Locations as well as Fleet Breakdown Departments, Customers, and Internal Sales Staff.
4. Logs all interactions and information in shared company database and/or spreadsheet.
5. Willingly and appropriately shares information and details to support customers and other staff.
6. Monitors repair process, providing appropriate and tactful suggestions and information.
7. De-escalates and resolves potentially negative interactions with customers, fleets, and service personnel.
8. Maintains a working understanding of all warranty policies and procedures.
9. Coordinates and assists with estimates, parts allocation and approval from customer.
10. Assists customer in identifying needed services.
11. Assists in obtaining purchase orders and payments.
12. Attend and participate in training, group meetings and development conferences as necessary.
13. Promotes the sales of labor, parts and accessories during customer contact.
14. Maintains partnerships with other dealer groups, Paccar and vendors to assist with any delays in receiving parts for repair orders and assists in resolution.
15. Assists with follow up and updating of customer vehicles for other staff as needed.
16. Will be required to follow all Kenworth sales Policies and Procedures including dress code as outlined in the employee handbook.
Reporting Relationships: The Embedded Concierge Representative will report to the Concierge Call Center Manager.
Embedded Concierge Representative Qualifications:
Excellent customer service and interaction skills. Ability to read and comprehend instructions and information. Ability to gather and share detailed information quickly and accurately. High school diploma or the equivalent. Experience in the transportation industry a plus. Excellent communication and problem-solving skills. Ability to manage occasional stressful interactions diplomatically and professionally. Professional personal appearance.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
We have a great career opportunity for an Embedded Concierge Representative in our Spokane, WA location!
Enjoy a fast-paced work environment, interactive role with team members and customers along with many opportunities for growth among our 25 locations in the West and 9 locations in the East.
Benefits
Full rich benefit package including medical, dental and vision and paid life ins as well as a 401K with an aggressive match, vacation and holiday pay.
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Earn $20 - $30 an hour (DOE)!
Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
Embedded Concierge Representative Job Summary:
The primary function of an Embedded Concierge Representative is to deliver excellent customer service to internal and external customers as an extension of all service locations within Kenworth Sales Company. Coordinate delivery of detailed breakdown status reports and information from our service departments to the customer on a scheduled and as needed basis. Field inbound calls from Paccar Premier Care and act as the liaison between the customer, Premier Care, and the Service Department, initiating mobile and in-shop services as well as towing as the situation requires. Provide parts support to customers and shops on an as needed basis. This position is off site and located at the Systems Transport facility.
Embedded Concierge Representative Duties and Responsibilities:
1. Maintains communication with Fleet, Premier Care, and other interested parties.
2. Monitor health of Kenworth Sales Concierge Fleets vehicles throughout the country as assigned.
3. Maintains open and effective communication, and positive dialogue with Service Department Managers, Warranty personnel and Service Office Staff of all Kenworth Sales Locations as well as Fleet Breakdown Departments, Customers, and Internal Sales Staff.
4. Logs all interactions and information in shared company database and/or spreadsheet.
5. Willingly and appropriately shares information and details to support customers and other staff.
6. Monitors repair process, providing appropriate and tactful suggestions and information.
7. De-escalates and resolves potentially negative interactions with customers, fleets, and service personnel.
8. Maintains a working understanding of all warranty policies and procedures.
9. Coordinates and assists with estimates, parts allocation and approval from customer.
10. Assists customer in identifying needed services.
11. Assists in obtaining purchase orders and payments.
12. Attend and participate in training, group meetings and development conferences as necessary.
13. Promotes the sales of labor, parts and accessories during customer contact.
14. Maintains partnerships with other dealer groups, Paccar and vendors to assist with any delays in receiving parts for repair orders and assists in resolution.
15. Assists with follow up and updating of customer vehicles for other staff as needed.
16. Will be required to follow all Kenworth sales Policies and Procedures including dress code as outlined in the employee handbook.
Reporting Relationships: The Embedded Concierge Representative will report to the Concierge Call Center Manager.
Embedded Concierge Representative Qualifications:
Excellent customer service and interaction skills. Ability to read and comprehend instructions and information. Ability to gather and share detailed information quickly and accurately. High school diploma or the equivalent. Experience in the transportation industry a plus. Excellent communication and problem-solving skills. Ability to manage occasional stressful interactions diplomatically and professionally. Professional personal appearance.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
Source : Kenworth Sales Company