Emergency Communications - Quality Assurance Specialist - City of Hutchinson

Note: The job question regarding ability to work nights and weekends does NOT apply to this position. The hours are flexible. Please answer YES and know that it does not apply.

Help us truly make a difference in our community. We are looking for a compassionate, energetic, and detail oriented person to join our team as a Quality Assurance Specialist. 911 is an exciting, diverse and technology rich area of public safety. This part-time position offers a flexible work schedule and the opportunity to directly support our 911 telecommunicators. Join us today and be an integral part in providing quality service to our responders and citizens!

The Quality Assurance Specialist plays a vital role in maintaining high standards of service for the public and public safety agencies within the 911 Emergency Communications Department. This position involves the use of specialized software to evaluate adherence to policies, procedures, and protocols. The Specialist will analyze findings to assist in policy development, training, and continuous improvement initiatives. Confidentiality is paramount, as the role involves handling sensitive information from Law Enforcement, Fire, Emergency Medical Services (EMS), and the National Crime Information Center (NCIC).

Supplemental Information

Automatic Disqualifiers for Emergency Communications Quality Assurance Specialist

At the time of your submission of this Application for Employment, a criminal history check will be conducted by the Hutchinson Police Department and your background will be closely examined. Failure to meet any of the following requirements will result in immediate disqualification:

1. A) No convictions(s), expunged conviction(s), or placement on diversion by any state of the federal government for a crime which is a felony or its equivalent under the uniform code of military justice;
2. B) No convictions(s), expunged convictions(s), or placement on diversion by any state or federal government for a misdemeanor crime of domestic violence or its equivalent under the uniform code of military justice;
3. C) Is the holder of a high school diploma or furnishes evidence of successful completion of an examination indicating and equivalent achievement;
4. D) Is of good moral character;
5. E) Satisfies all requirements set forth by the City of Hutchinson
6. F) If military service has been rendered, DD214 must reflect a separation code and an honorable discharge or a discharge under honorable conditions;
7. G) Not falsified, intentionally misrepresented, or have not been completely truthful or have not fully disclosed ALL information requested on a questionnaire, document, or application as part of the pre-employment process;
8. H) Has not been convicted of, plead guilty or no contest to, or received diversion on serious traffic violation within the past five years. Serious traffic violations include, but not limited to DIU, reckless driving, hit and run, vehicular homicide, and eluding a police officer.
9. I) Has not been convicted of a crime involving an act of dishonesty, to include but not limited to theft, insufficient funds (checks), fraud, false police reports, etc. If convicted as a juvenile of any of these listed acts, each case will be reviewed to determine if it disqualifies you for further employment consideration.

It is important that you truthfully and thoroughly answer all questions contained in this Application for Employment including but not limited to any criminal and dishonest conduct. The disclosure of criminal conduct, dishonest conduct, or civil litigation on this application will not necessarily result in your rejection for employment.

Please be advised that if disqualified, our agency may not be able to share the specific records resulting in your disqualification due to federal and state regulations. However, we will direct you to the applicable law enforcement agency to retrieve and potentially solve any disputes.

A Day in the Life:

• Spearheading the Quality Assurance and Quality Improvement Program.
• Objectively evaluate the delivery of services to the public and responders to ensure conformity with policies, procedures, and practices.
• Prepare quality assurance reports on a weekly, monthly, and quarterly basis from multiple data sources for supervisor and administrative review.
• Conduct quality assurance on court ordered and internally requested calls/radio traffic and complete any required documentation and reports.
• Meet the prescribed number of reviews for areas including Law Enforcement, Emergency Medical Services, Fire and National Crime Information Center.
• Attend various meetings, trainings, and review trade literature for new and relevant technology to keep the department current with the industry on trends regarding quality assurance and quality improvement policy and procedures.
• Provide documentation and agency support for attaining and maintaining accreditation.
• Monitor certifications and report continuing education hours.
• Other duties as assigned within the scope of the quality assurance and quality improvement program.

What you will need for success:

EDUCATION: High School Diploma or GED

EXPERIENCE: Must possess good computer skills, proficient in Microsoft office products, possess strong analytical skills and problem-solving skills. Previous emergency communications experience preferred.

CERTIFICATIONS/LICENSE: Must be able to obtain and maintain the following licenses and certifications within a given time frame: Emergency Medical Dispatch - Quality Assurance (EMD-Q), Emergency Fire Dispatch - Quality Assurance (EFD-Q), Certification in CPR, Criminal Justice Information System (CJIS) Security Awareness Training, and NCIC Full Access Certification.

The City of Hutchinson employs over 400 employees that serve our community every day. City employees make Hutchinson a great place to live, work, and play. We take pride in our work, and it shows. Come be a part of a workforce that makes a difference! We're always looking for talented, self-motivated individuals to join our team.

City of Hutchinson is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.