Emergency Concierge, VERC - Ethos Veterinary Health

• When a STAT patient arrives (PSI 1 or 2):
• Triage tech will be bringing the patient to the treatment area
• ERC will introduce themselves to the owner and discuss the Red Alert, obtain CPR status, and obtain a brief history while the clinical staff is working on the patient
• Direct the owner to the front desk for the Red Alert deposit if applicable
• If the owner has financial concerns, relay this information to the clinical team
• Relay the brief history to the DVM
• Ensure that all client information/rDVM information/rDVM records have been obtained
• Put owners in a room when the DVM is ready to talk with the owner

• Effective verbal and written communication skills, with the ability to adapt to different communication styles.
• Work history demonstrating strong organizational and time management skills as well as a strong sense of personal accountability.
• Ability to maintain professional composure and a positive attitude in a high-performance culture with ever changing demands.

Benefits of Working at Veterinary Emergency Referral Center of Hawaii:

Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.


Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.