Emergency Veterinary Receptionist - Vets Pets

Oak Heart Veterinary Hospital and Emergency at South Saunders is seeking an experienced Veterinary Receptionist to join our 24-hour full-service veterinary hospital serving Raleigh and surrounding areas.

Oak Heart at South Saunders is a 24-hour primary care and emergency practice located inside the beltline of Raleigh. In addition to the state-of-the-art veterinary hospital, the practice houses a boarding/daycare and grooming facility with on-site training.

Exceptional customer service is the most important qualification for this position. While one or more years of veterinary experience is required. A veterinary receptionist is the connection between pet owners and hospital staff, so strong communication skills are needed.

Job Responsibilities:

• Promptly and cheerfully answer incoming calls.
• Handle incoming customer communications (emails, text messages, phone calls).
• Accurately record call information, such as referring vet details.
• Quickly transfer phone calls to a doctor for any medical-related issues.
• Greet customers warmly and urgently upon their arrival at the hospital, announce their presence to the team, and check them in.
• Monitor customer wait times and identify bottlenecks to improve workflow efficiency and reduce future delays.
• Listen to customers’ needs with the intent to understand.
• Take ownership of customer complaints, show empathy, and work to resolve them quickly.
• Anticipate potential issues that might upset customers and proactively address them to ensure business credibility and commitment to service.
• Invite customers to provide feedback by completing a survey.
• Process payments and maintain the accuracy of customers’ personal and financial records, as well as payment history and completion.
• Accompany customers to the exit and thank them for trusting us with their pet’s care.
• Always find creative ways to meet customers’ needs.
• Exy-Vet Experience Preferred

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift, walk, bend, twist, reach, push and squat most of the workday
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Requirements and Qualifications

· Exceptional Customer Service and Communication Skills

· Positive attitude

· Must be able to multitask and thrive in a team environment

Perks and benefits for full-time employees include:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

We are proud to be an equal opportunity employer – Veterans / Disabled.