Employee Development Specialist - PassionHR Inc

Huntsville Madison County 9-1-1 seeks an Employee Development Specialist. Reporting to the COO, this role involves training and recruiting call takers, scheduling personnel for public outreach, and ensuring continuous skill development.

Experience as a certified trainer and development/oversight of training programs are the highest priorities for this position. The Employee Development Specialist might not initially have experience with Emergency Telecommunications and other Center positions; however, once trained in Calltaker skills, their priority will be overseeing the training program for all positions at HMC 9-1-1.

As the Employee Development Specialist, you'll typically work Monday through Friday with occasional call-taking shifts. Overtime is paid for hours exceeding 40 per week. Some travel is required.

You'll earn a competitive starting salary of $55K (based on experience) with exceptional benefits, including employer-paid BCBS full family medical insurance with secondary gap insurance and participation in the Retirement Systems of Alabama pension program. Annual cost-of-living increases and milestone-based raises are also included.

Responsibilities
Training (70% of the job): Conduct and coordinate all training for HMC 9-1-1 employees, including initial training, continuing education, and refresher courses; supervise Certified Training Officers (CTOs) and monitor trainee progress; regularly update the 9-1-1 Communications Manager and COO on training outcomes; manage training schedules and ensure completion of all required certifications.

Recruiting (20%): Act as a Recruitment Officer managing the entire recruitment process for new Calltakers. This includes posting job ads, reviewing applications, conducting interviews, and making hiring recommendations.

Outreach (10%): Plan and execute community outreach activities, including visits to schools, government agencies, and other organizations; coordinate these activities with the Communications Manager and COO to ensure proper staffing.

Additional Duties:
- Attending conferences to stay current on public safety telecommunications trends.
- Participating in meetings and assisting in the development of training materials, policies, and procedures.
- Organizing recognition activities, such as the annual Representative Howard Sanderford Award.

Job Requirements
Education: Associate or bachelor's degree preferred.

Experience: A minimum of 4 years of experience in training program development/management, with a focus on both technical and soft skills is required. Recruiting experience is preferred, along with experience in 9-1-1 Public Safety Communications. Community outreach experience is also valuable.

Skills: Proficiency in MS Office is required. Strong judgment and decision-making abilities, exceptional communication and interpersonal skills, and effective time management are essential for success in this role..

This role is critical to the ongoing development and efficiency of HMC 9-1-1, requiring a blend of training expertise, recruitment skills, and community engagement. If you have the qualifications and drive to be successful in this position, apply now.